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4 Answers


My Screen is broken and I would like to access my pictures. My computer recognises my device but MobileGo cannot access it as it asks me to "enable USB debugging". I can't do this as my screen is not visible.... is there any way to get around this?


Asked on 06/09/2015 02:06 by cas kel
cas kel
Thanks for your answer. Unfortunately the screen is completely blank so I cannot unlock it!
I have tried your steps from step 4 - unfortunately when I type into the command prompt I get an error - "device not found". I have also tried this with my working one plus one (and I can see it's in fastboot mode on the screen) and I get the same error. Am I doing something wrong? Should the whole paragraph be typed in at once rather than one line at a time?
Answered 06/09/2015 19:01Add a comment
Peter Hansen

Hi Cas,


You do not need USB debugging enabled to move your pictures, as long as your PC is able recognize your device, and your device is unlocked or can be unlocked you should be able to move your photo's directly from your phone through Windows or Mac. 


In this guide I will walk you through the steps of locating and moving your photo's through Windows. I will also add how to enable USB debugging without the screen in case you are still after that solution as well.


Hopefully this solves your issues

Step 1

Connect your device to your PC or Mac via USB cable 

Step 2

Open up 'Computer' on your PC and look for your device.

Step 3

Search through your device for a folder called DCIM, this folder will contain all your photo's taken via camera, if you have any other images saved from external sources such as the internet, there will be a folder called downloads. Continue to search through the device until you find all your images/files.

Step 4

If you would still like to turn USB debugging on without the screen enabled, you need to boot your device into fastboot mode, to do this, turn the phone off. Then boot it into recovery mode by holding volume up + power.

Step 5

Connect your device to your PC.

Step 6

This is the hard part, you will use ADB through command prompt in Windows.


Open a command prompt window 


adb shell 


mount -o remount,rw /system 

cd / 

echo "persist.service.adb.enable=1" >> default.prop 

echo "persist.service.debuggable=1" >> default.prop 

echo "persist.sys.usb.config=mtp,adb" >> default.prop 

echo "persist.service.adb.enable=1" >> /system/build.prop 

echo "persist.service.debuggable=1" >> /system/build.prop 

echo "persist.sys.usb.config=mtp,adb" >> /system/build.prop


You can now leave the command prompt.

Step 7

You are done!


Now reboot your device. USB debugging should now be functional and you may be able to connect normally and recover your data. 


- Taking your phone to a data recovery expert is another option if you are very serious about recovering your images and no other method seems to be working. Keep in mind that these can be expensive


- You can also use ADB to turn off the lock screen in order to access your photo's as mentioned in the first method.

Answered 06/09/2015 07:39Add a comment
Hello, Can you please walk me through step 6? my oneplus one is on fastboot mode with a broken screen I'm trying to extract everything from it. Thank you.06/16/2017 04:45 by Yamil Reynoso Resto
Peter Hansen
This is unfortunate to hear! some devices simply will not communicate with a PC if USB debugging is not enabled. There is not much more that can be done without either unlocking your screen or enabling USB debugging! It seems that you may need to take your device into a shop to either get them to unlock your device or to repair the screen. I am very confident that a technician at a phone repair place will be able to get the data your require off the device. Sorry I can't be of more help! Please let me know if you manage to unlock the device or enable USB debugging and still require help.
Answered 06/10/2015 02:03Add a comment
Hello, Can you please walk me through step 6? my oneplus one is on fastboot mode with a broken screen I'm trying to extract everything from it. Thank you.
Answered 06/16/2017 06:56Add a comment

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