Facebook Not Working? 10 Fixes for Common Facebook Issues

Daisy Raines

Apr 17, 2023 • Filed to: Manage Social Apps • Proven solutions

The daily users of Facebook often report the problem of Facebook not working. This error can be caused due to various reasons such as the outdated version of the app or slower internet connection. Moreover, cache data or added browser extensions can also disturb the normal functionality of the Facebook app.

Through this article, users can discover to solve this issue with the help of reliable and simple fixes. Without installing third-party software, you can perform all the solutions efficiently.

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Part 1: How to Report that Something isn't Working on Facebook?

When Facebook users find something problematic in the normal functionality, they want to report the issue to Facebook but don't know how to report it. Reporting the issue to Facebook helps them to review the problem you have mentioned and try to improve it according to their Community Standards.

It's an official method on Facebook to get rid of any problem that is disrupting your user experience. In this section, people can learn how to report on Facebook from the computer and smartphones.

For Computer

Step 1: Log in to your Facebook account and click on the “Down Arrowhead” icon from the top right corner of your screen. Afterward, click on the “Help and Support” option to proceed.

select help and support option

Step 2: Now, from the new menu, locate the option called "Report a problem." From the given options, choose the problem you are facing.

choose your problem

Step 3: After choosing the problem, give the explanation in the text box along with the measures you have taken to solve that problem. You can also attach the screenshot for more convenience. Once done, proceed by tapping on the “Submit” option.

submit the problem

For Android/iOS

Step 1: Open your Facebook account on your mobile by entering the username and password. For Android users, click on the “Three Slash” icon in the top right corner. Whereas, for iOS users, tap on the “Three Slash” icon at the bottom right.

access facebook menu

Step 2: After opening the more options, tap on the “Help and Support” option from the bottom.

expand help and support menu

Step 3: Now tap on the “Report a Problem” option and select the problem you are facing from the given options. You can also add an explanation of your problem on the text box and then click on the “Submit” button.

report a facebook problem

Part 2: 10 Fixes for Facebook Not Working

Is your Facebook not working today, and there is no response from Facebook on the issue? Facebook takes time to fix the issue reported to them, but we can help you fix the issue instantly. Read this section to learn about the simple and easy fixes that users can apply to solve Facebook not working.

Fix 1: Check if Facebook is Down

The first thing you can consider is to check whether there is a problem with Facebook's server. It may be possible that you are not the only one who is facing this problem; instead, many people are reporting the same issue. You can try to open the Facebook app from another browser or can navigate to the website called "Downdetector". Through this website, you can easily check if there is some actual problem with Facebook.

check facebook server status

Fix 2: Check your Internet Connection

To use the Facebook app smoothly, you must need a strong and stable internet connection. If you are encountering a problem like that you are unable to open the photos or videos, there must be a problem with your internet speed. If you want to check the speed of your internet connection, you can visit the website of Ookla. By doing so, you can have an idea about the speed of your WiFi connection and can take the required measures to solve it.

do internet speed test

Fix 3: Close and Reopen Facebook App

To tackle the problem of Facebook not working instantly, you can simply close and reopen this app on your phone. By doing so, you can get rid of any software glitch on your phone and can use your app smoothly.

For Android Users

Step 1: On the home screen of your Android device, tap on the small box icon to open the recent apps on your phone.

tap on rectangle icon

Step 2: After opening all the recent apps, locate the Facebook app and swipe right to close it. After closing the Facebook app, reopen it and check whether your error got fixed or not.

swipe right facebook app

For iPhone Users

To close the Facebook app on iPhone X and the latest models, follow the below steps:

Step 1: From your home screen, swipe up from the bottom to display all the recent apps you have used.

Step 2: Locate the Facebook app from the displayed apps and swipe it up after finding it. This will close the app, and you can open it again to use it normally.

To close the apps on iPhone 8 and older models, the steps are:

Step 1: On your iPhone, firmly double-press your "Home" button. This will display all the recent apps as cards on your screen.

Step 2: Find the Facebook app from the displayed apps and swipe it up to close it. Now head back to the Facebook app again and open it to check if the problem got resolved or not.

swipe up facebook app

Fix 4: Refresh your Browser

Many times the browser that we are using is facing any glitches or unidentified errors that can directly impact the functionality of Facebook. For this, you can refresh your browser to enhance its speed and to solve Facebook not working problem. To do so, click on the “Refresh” icon displayed in the top left corner and wait until the page reloads.

If you are still facing the same problem, close the Facebook app on your browser and open it again through a new window. You can also try other web browsers like Google Chrome, Firefox, Safari, and others to launch the Facebook app. Hence, you can eliminate a temporary error of the web browser through this and can use Facebook easily.

refresh your browser

Fix 5: Forced Restart your Device

Restarting your device can troubleshoot various problems easily. By shutting down and restarting the phone, you can get away with software glitches and can use the device at a fast processing speed.

For Android Users

Step 1: Press and hold the power slider button firmly on your Android device. By doing so, a screen will appear displaying the options like "Restart/Reboot."

Step 2: Click on the "Restart/Reboot" option to restart your phone. After restarting, go to Facebook and check its functionality.

select the restart option

For iPhone Users

  • For iPhone 8 and Latest Models: Start with pressing and releasing the “Volume Up” button first. Then, press and release the “Volume Down” button quickly. Once done, press and hold the “Power” button until you can see the Apple logo.
  • For iPhone 7 Model: Begin with pressing and holding the “Power” and “Volume Down” buttons simultaneously. Make sure to hold these buttons until you see an Apple logo on your screen.
  • For iPhone 6 and Earlier Models: Begin with pressing and holding the “Power” and “Home” buttons simultaneously. Keep holding both buttons until you see an Apple logo.

force restart iphone

Fix 6: Update your Facebook App

One of the biggest causes of Fb not working can be the update issues. If you are using the outdated version of the Facebook app, you won't be able to use the latest features that can disrupt its functionality. So, it's recommended to check the app updates on your device to use the upgraded version easily.

For Android Users

Step 1: Open Play Store on your phone and tap on your “Profile” icon displayed on top. Now you have to tap on the “Manage Apps and Updates” option to proceed.

select manage apps option

Step 2: Afterward, click on “Updates” to see all the pending updates of your apps. In case of the pending update of Facebook, click on the “Update” button from the right side to install the upgraded version.

start updating android facebook app

For iPhone Users

Step 1: Start by opening App Store on your iPhone. Now click on the “Profile” icon displayed on the top right side to continue.

open app store

Step 2: After clicking on the Profile icon, scroll to the bottom, and you can see all the pending updates of your applications. Tap on the “Update” button adjacent to the Facebook app to download the updated version.

tap on update button

Fix 7: Resolve DNS Problems

If your DNS is encountering unidentified problems, it will directly impact your web browser speed and search application. DNS plays a significant role in converting the IP address of any particular server and hence can affect the performance of your entered website. Any error or glitch in your DNS can stop the functionality of your Facebook app. To get rid of this problem, apply these steps on your Windows:

Step 1: In order to "Run" window, press "Windows Key + R" from your keyboard. On the displayed small window, enter "cmd" and press "OK."

open command prompt

Step 2: On the displayed “Command Prompt” console on your screen, enter this command “ipconfig /flushdns” to flush the DNS cache.

execute the flush dns command

Fix 8: Remove Web Extensions

Sometimes, the enabled extensions on your web browser can play a vital role in impacting the performance of your app negatively. If none of the above solutions is working, try to disable your added extensions from the web browser by following the below steps:

Step 1: Open the Chrome browser on your computer and tap on the “Three-Dot” icon given in the top right corner. Now find the option from the menu called “More Tools” to proceed.

select more tools option

Step 2: Click on the “Extensions” option from the given option to open all the added extensions for your web browser. You can either remove all of them or can disable them by turning off the toggles of added extensions.

access downloaded extensions

Fix 9: Delete and Reinstall Facebook App

Many times, reinstalling the application can solve the issue easily. To do so, you need to first remove the application from your phone and then reinstall it to use it in the best condition.

For Android Users

Step 1: On your Android phone, hold on to the Facebook app until you can feel the vibration sound along with the option of "Uninstall." Tap on this option to delete this app from your phone.

choose uninstall option

Step 2: After deleting the app, head to the Play Store and enter the Facebook app on the search box. From there, click on the “Install” button to download the app again on your phone.

reinstall facebook android app

For iPhone Users

Step 1: To start, tap and hold the Facebook app on your iPhone to open the “Options” menu. From this menu, click on the “Remove App” option to delete the Facebook app. You will be asked to confirm the process, and for that, click on the “Delete App” option.

select remove app option

Step 2: Now head to the App Store and search the Facebook app. Hit on the “Cloud” button to download it again.

tap on cloud icon

Fix 10: Delete Facebook Cache

The app caches on the web browser, and smart devices are used to enhance the performance of any particular application. However, it can also disrupt the app's functionality if it gets corrupted. So, try to clear the app caches to run your Facebook app smoothly.

For Web Browser

Step 1: Open your web browser and tap on the “Three-dot” icon. Now click on the “Settings” option to continue.

access browser settings

Step 2: From the left section, click on the “Privacy and Security” tab. Once done, tap on the “Clear browsing data” button and select the preferred range. Tap on the “Clear Data” option to end this process.

clear the browser data

For Android Users

Step 1: On your home screen, go to the "Settings" and locate the option of "Apps." Go to "Apps," and then access the "Manage Apps" option. Now find and click on the Facebook app.

select the facebook app

Step 2: Navigate to the “Storage” option of Facebook and click on the “Clear Data” button. By doing so, you can clear all the Facebook cache from your phone easily.

tap on clear data button


Facebook not working is a common issue that many people face due to several reasons. In this article, we have provided all the easy and significant solutions through which you can solve this error easily. Moreover, you won't require any additional help and can perform all the steps manually. Hope it works!

Daisy Raines

Daisy Raines

staff Editor

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