9 Most-asked Questions About Samsung Kies Backup

There can be countless reasons behind accidental loss of data on your Samsung phone or tablet, so creating a backup has become one of the necessities. To your pleasure, professional syncing software known as samsung kies backup is used for file management on different Samsung phones and tablets. One of its highlights is the backup and restore feature. It allows you to backup your Samsung phone or device storage on your PC and then restore the files to your device using a certain backup point as and when needed. This article will troubleshoot various questions that you might ask while backing up and restoring Samsung device's data with samsung kies 3.

Note: This article mainly focuses on the most-asked questions about samsung kies backup errors. If you're using samsung kies backup and have problems, it's what you need.

Q1: I failed to backup my samsung to PC with kies 3. Any other solutions?

If you failed to backup or restore your samsung using kies 3, you can have a try on other alternative android backup software.

dr.fone - Backup & Restore (Android)

Best Alternative to Samsung Kies to Flexibly Backup and Restore Data

  • Selectively backup Samsung data to computer with one click.
  • Preview and restore backup to any Android devices.
  • Supports 8000+ Android devices (most Samsung models included)
  • No data lost during backup, exporting or restoring.
Available on: Windows
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Here is the user-friendly screen of dr.fone - Backup & Restore that facilitates one click backup of Samsung to PC computer.

Video Guide: How to Backup and Restore Samsung Data with Samsung Kies 3 Alternative

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Q2: How do I Connect my Device to Samsung Kies 3?

Your Samsung device can be connected to your computer using the regular USB data cable that came with the package when you bought your device. Follow the simple steps to connect your device to kies 3.

Step 1: Connect one end of the data cable to your Samsung device and the other end to your computer's port for USB.

Step 2: As soon as your Samsung device is connected to your computer, the latter will automatically install compatible device driver.

Note: If device driver has not been installed automatically, you may need to follow a manual procedure. Go to your product's manufacturer's website, in this case Samsung Support site, and then find "Support." Click See all downloads and download the relevant driver.

Step 3: Now open the kies 3 software. It will make the connection to your Samsung device by itself and show this screen afterwards.

samsung backup kies

Q3: How to Backup and Restore from my Device by using kies 3?

You can create a backup of contacts, call logs, videos, photos, messages, memos, email account information, ringtones, other files and much more. You can view the complete list of content that can be backed up by using kies 3 in the window that will appear once you click Backup/ Restore tab.

Q4: How do I Backup my Device by using kies 3?

Step 1: After connecting your device to your PC, find and open kies 3 software.

Step 2: Open Back up/Restore tab. It will open the list of the content that you can backup.

samsung kies backup questions

Step 3: Click on Data Backup if need be. Now check the boxes beside the type of content you want to back up. If you want everything to be backed up, click on Select all items on the top.

how to use backup samsung kies

Step 4: After selection, click the Backup button.

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Step 5: A popup menu will appear with date, time, and contents of the backup. Click on Complete to finish the samsung kies backup.

backup samsung galaxy s3 kies

Q5: How do I Restore my Device using kies 3?

Step 1: After connecting your device to your PC, find and open kies 3 software.

Step 2: Open Back up/Restore tab.

samsung kies back up

Step 3: Click Restore Data.

how to backup using samsung kies

Step 4: Choose any specific backup file from the drop down menu to restore your data. If you are unable to find the file, click on the Find file button. Select the file to proceed further.

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Step 5: After selecting the content you want to recover from the backup file, click Restore.

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Step 6: Click on Complete to finish the process.

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Q6: What do I do if kies 3 is not seeing my Device?

Remember that kies 3 doesn't support all device models. It supports Samsung Galaxy devices having an Android 4.3 version or later. It is also designed for Mac users. If you have made sure that your device is supported by kies 3 and you used it before with the same device, then you must do the following simple checks for a successful connection before you move to kies 3 connection troubleshooter.

  • Reconnect the device and the cable to your computer.
  • The computer port you are using might not be working. Try connecting the cable to another port.
  • Try connecting the cable to your PC without USB hub or docking station.
  • Go to Information and check for updates. Make sure you have the latest version of kies 3.
  • You may also try closing and then reopening the application.
  • Restart your PC or your device or both.

If none of the above options work, then the problem lies either in the device driver or the application itself.

Update drivers:

To update drivers, you can use a connection troubleshooting function available only in kies 3 for Windows.

Step 1: Click on kies 3 to open it.

Step 2: Go to Tools and select Reinstall.

samsung kies backup error

Step 3: Before the troubleshooter starts the reinstalling process, it may give warning messages.Click Yes on all of them.

Step 4: When the reinstalling process ends, disconnect your device and then reconnect it.

Reinstallation kies 3 (Windows):

Even after updating drivers, your problem hasn't been resolved yet, we suggest you to uninstall the application first, and then reinstall its latest version from the internet.

Follow the these steps for uninstallation:

Step 1: Start by disconnecting the USB cable from your device.

Step 2: Open your web browser and go to samsung kies.

Step 3: Click on the option Download on the home page.

Step 4: Here you will be the given the download options for the Kies 3 and kies 2.6. Go for the option kies 3 option.

Step 5: Select the option Run when the download completes.

Step 6: When impelled with options kies 3 Reinstall or kies 3 Remove, go for the option Remove.

Step 7: Select the option Yes on the checkbox that appears. (That's next to the option Delete Temporary Save)

Step 8: If the aforementioned steps are completed, the application gets deleted.

Q 7: How do I Transfer Backup Data from a Device made by a manufacturer other than Samsung using kies 3?

You can transfer the data from another device to your Samsung device by using kies 3. To do this, follow the simple steps below:

Step 1: The device must be connected to your computer.

Step 2: Open the application kies 3.

Step 3: Go to Tools.

Step 4: Click Transfer data from a non-Samsung device.

Step 5: Choose Samsung.

samsung kies backup problems

Step 6: Choose any one from the following non Samsung devices: Apple?, Nokia?, LG?, and Blackberry?.

how to backup with samsung kies

Step 7: You can select the backup file by clicking on Change. Choose the file and click Open.

backup samsung s4 kies

Step 8: The content will appear in the window. Select the content to be backed up, check I agree and click Start.

backup samsung galaxy s2 kies air

Step 9: When the backup process is finished, click Complete.

Q 8: How do I Perform an Emergency Firmware Recovery for my device using kies 3?

If you were upgrading the firmware of your device and it just failed, don't panic. You can revive your device by following simple steps.

Step 1: Open Tools and go to Emergency firmware recovery

samsung kies backup problem

Step 2: If your device needs recovery, then you will definitely see its name in the list. Select the device and click emergency recovery.

samsung kies backup download

Step 3: Note the code written underneath your device. This will be used while restoring is done from other computers.

Step 4: Put your device into the recovery mode and click Start upgrade.

samsung kies phone backup

Q9: How do I Perform an Emergency Firmware Recovery for my Device using kies 3 from another computer?

If emergency firmware recovery has failed by using the process in Question # 7, you can do it using another computer. To do this:

Step 1: Click Tools.

Step 2: Choose Emergency firmware recovery and then Emergency recovery using the recovery code.

Step 3: After switching your device to recovery mode, Click Start upgrade.

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dr.fone - Recover (Android)

dr.fone - Recover (Android)

Recover deleted data from Android devices, SD cards and broken Android devices.

dr.fone - Backup & Restore (Android)

dr.fone - Backup & Restore (Android)

Backup data on your Android devices easily and restore backup files selectively to any device.

Wondershare Editor

Mar 09,2018 19:20 pm / Posted by Selena Lee to Samsung

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