Top 8 Viber Problems and Solutions

James Davis

Feb 29, 2024 • Filed to: Manage Social Apps • Proven solutions

Sometimes you may experience some Viber problems when using Viber. How to handle these Viber problems depends of the particular problem you are facing. People face a range of Viber problems/issues; from downloading and installing Viber to backing up and restoring messages to recovering lost data. This article covers all the possible Viber problems you might encounter.

Part 1: How to free download and install Viber for PC online

If you'd like to use Viber on desktop, you need to go to the official website and download Viber for PC from there.

Viber for PC:

how to free download and install Viber for PC

After you download Viber for PC, let us see how to install Viber for PC

Step 1: Double click the downloaded file and click "Accept & Instal"

start to free download and install Viber for PC

It will start to install on you PC as shown

installing Viber for PC

Next it will ask you whether you have Viber on Mobile, Just click yes and continue.

Step 2: Enter your mobile number

Fill in your mobile number (including) the international code. the mobile number should be the same one you used to sign up on your mobile.

enter your mobile number to install Viber for PC

Click continue.

install Viber for PC completed

You have now setup Viber on your PC.

Part 2: How can I use Viber without phone number?

Did you know that you can technically use Viber without a Phone number or smartphone?

Viber is a great tool for communication through your smartphone. But now there is a way you can use Viber through your PC without a SIM card. The only obstacle that lies between using your Viber on PC is that you first need to have it installed on your smartphone. But since ost people still dont have smartphone, it is still possible to use Viber on PC without smartphone.

Step 1: Connect to WiFi or internet from your iPad/Tablet

Once you have connected your tablet or ipad to the internet you need download and install Viber app. If you are asked for your cellphone number, enter any cellphone number that you will receive the code and then confirm.

how to use Viber without phone number

An SMS message with the code will be sent to your regular cellular phone. Copy that code and use it to activate your Tablet/iPad

use Viber without phone number

Once you have entered the verification code, you can be able to setup Viber on your iPad or Tablet. you can then add contact and start calling your friends and loved ones. If your Viber not ringing,check your sound settings.

That is all.

Part 3: Why Viber doesn't ring on my iPhone

Checked your iPhone and just discovered that there are several missed calls? If you didn't hear the calls, it means your Viber doesn't ring on your iPhone. To solve this Viber problem, follow the following steps:

Step 1: Check if iphone is not in silent mode

Step 2: Go to "Settings"

Viber doesn't ring on my iPhone

Step 3: Then scroll to "Notifications"

fixed Viber doesn't ring on my iPhone

Step 3:Under Alert Style set it to "Banner" or "Alerts"

Viber doesn't ring on my iPhone solved

Step 4: Turn on alert sound

Part 4: How to backup & restore Viber messages

Dr.Fone - WhatsApp Transfer is a great tool when it comes to backing and restoring Viber messages. Sometimes we accidentally lose important messages and files without wishing or knowing and this can be very frustrating if you have no idea how to recover your messages. Moreover, the process of recovering your Viber messages once you lose the messages is time consuming. So the wisest thing to do is to prevent losing the messages in the first place by doing backup and restore.

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Dr.Fone - WhatsApp Transfer

Protect Your Viber Chat History

  • Backup your entire Viber chat history with one click.
  • Restore only the chats you want.
  • Export any item from the backup for printing.
  • Easy to use and no risk to your data.
  • Supported all iPhone and iPad models.
  • Fully compatible with iOS 11.
Available on: Windows Mac
3981454 people have downloaded it

Steps to backup Viber messages from iPhone/iPad

Step 1: Launch Dr.Fone

The first thing you need to do is to launch Dr.Fone on your PC. Next, select "Restore Social App" on the screen as shown below.

how to backup Viber messages videos photos

Connect your iPhone to computer using a lightening cable. Go to Social App Data Backup & Restore and select iOS Viber Backup & Restore.

ios viber backup and restore

Step 2: Begin to backup Viber messages

After your device is detected, click the "backup" button. The tool will start backing up your Viber messages and files automatically. Do not disconnect the device while the process is on as this will abort the process. In other words, your device should be connected all the time.

begin to backup Viber messages videos and call history

You will be notified when the process is complete and you will see the screen below.

backup Viber messages videos and call history finished

Steps to restore Viber messages from iPhone/iPad

Now that you have backed your Viber messages, chats, photos or videos, you may want to view the backup data you have created and restore. The following process outlines how to restore your Viber backup data using Dr.Fone Backup & Restore too.

Step 1: View your Viber backup files

On your screen, click "To view the previous backup file >>" in order to check the backup history.

view Viber backup files

Step 2: Extract your Viber backup file

Click View next to the backup file and you will then be able to see all your Viber backup files.

extract Viber backup file

Step 3: Restore your Viber messages.

After that, you can click "Restore" to get your Viber contents to your device.

restore or export Viber messages

Part 5: Why does Viber disconnect

Are you having problems with your Viber disconnection. If you have just had an issue where you Viber disconnected, it is probably because there is a problem with your device or the WiFi.

Why does Viber disconnect

So, why does Viber disconnect? It could be as a result of a number of problems such as:

Viber Problem 1: 'Disconnected. Messages and call are unavailable.'

This Viber problem could probably result from technical issue with Viber. Perhaps there is nothing you can do about this except to wait for the app to be connected again. You may also encounter this message if Viber has been blocked in your area for some reason. By all means, if it is a technical issue, the problem should not last for long before it is up and running again.

Viber problem 2: 'Viber Service Disconnected'

Maybe the problem in this case is your power. Do the following to change Viber power options

Step 1: go to "settings">"additional settings"

Step 2: Then go to "battery and perfomance">"manage apps battery usage"

step 3: Click "Choose apps"

Step 4: Now select "Custom". Under BACKGROUND NETWORK, select "Stay connected".

This should solve your problem.

Part 6: How to recover wrongly deleted Viber messages

Dr.Fone - Data Recovery (iOS) is a Viber recovery tool that can be used to retrieve lost messages, images, videos, call history, audio and so on.

Maybe you accidentally deleted your messages or photos or a software update cleaned your iPhone, or your iPhone's iOS just crushed. There are actually many reasons why you could find yourself in a situation where you have lost your Viber data on iPhone.

Whatever the case, you need Dr.Fone - Data Recovery (iOS) to help you recover everything in your iPhone/iPad. The program is a Viber data recovery software that can effectively restore your files without losing your passwords.

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Dr.Fone - Data Recovery (iOS)

World's 1st iPhone and iPad data recovery software.

  • Highest recovery rate in the industry.
  • Recover photos, videos, contacts, messages, notes, call logs, and more.
  • Compatible with latest iOS 11.
  • Preview and selectively recover what you want from iPhone/iPad, iTunes and iCloud backup.
  • Export and print what you want from iOS devices, iTunes and iCloud backup .
Available on: Windows Mac
3981454 people have downloaded it

Steps to retrieve deleted Viber by Dr.Fone - Data Recovery (iOS)

Step 1: Connect your iPhone to the computer using a data cable.

Launch Dr.Fone and select Recover. Connect your iPhone, then Dr.Fone software will automatically detect your iPhone and show you the recover window known as "Recover from iOS Devices"

recover deleted Viber messages

Step 2: Scan iPhone for Viber messages

Once your iPhone has been detected, select the data types and click "Start Scan". This allows the program to scan your iPhone for lost or deleted data. depending on the amount of data in the device, scanning may take a few hours. If you see data the data you have been looking for and you don't want more, you can click the "pause" button and the process will stop.

recover Viber messages

Step 3: Preview and perform selective recovery of Viber messages

Now that you have finished scanning the iPhone for lost or deleted Viber messages, the next thing you need to do is to preview them. Select all the files you would like to recover.

recover deleted Viber messages videos completed

Step 4: Recover Viber messages from your iPhone

In order to do Viber restore in iPhone, you have to select all the data you want to restore and then click "Recover". This will recover all the selected deleted Viber data to your PC. In case of Viber messages, your tool will ask whether you want to "Recover to Computer" or whether you want to "Recover to Device".

Part 7: Why does Viber always say online

Before we look at why your Viber always say online, it is important to understand the terms Online and offline in the context of Viber.

Online simply means that your Viber is running in the background and you are available to receive messages or calls. However, this status changes to offline when you are not connected to the internet or WiFi or when you use the 'Exit' option that can be found inside the Viber.

A user may also use a power saving option thatswitchesthe software off after some idle time.

How to change your online Viber status

Step 1: Open your Viber app on your iPhone

Step 2: Click "more" on the bottom right corner of your iPhone and then go to "Privacy"

why does Viber always say online       Viber always say online

Step 3: Go to "Share 'Online' Status"

Please note that you can either turn your online status once in a span of 24 hours. or instance if you turn it on, you can only turn it off after 24 hours. Turning your online status will look like the screenshot below.

fix Viber always say online

Part 8: Why Viber can't find contacts

Viber always syncs with your mobile phone'c contact list. In other words, if you want to add anyone in your Viber contact list and they are in your phone's contact list, then their names will always appear in your Viber contacts. However, sometimes Viber may be having issues with contacts displaying making it hard to find contacts. The reason for this is that the sync is either delayed or even disrupted. In these cases, you can solve this issue using the tips below:

Step 1: Make sure your device is connected to the internet

One of the common reason why your Viber cant find contacts could be due to connection problems. Make sure you are connected to a strong 4G or WiFi connection. You need to gave strong connection for Viber to sync.

Step 2:. Go to Settings>general and click "Sync contacts"

Actually, syncing your contacts after ensuring your connection is strong could solve pretty every problem with showing Viber contacts.

Viber can not find contacts       how to solve Viber can not find contacts

Step 3: Check the settings of your device

You should also check to see whether your device settings has been set to "All contacts". This will set Viber to recognize all of your contacts.

If you are using iPhone, go to "Settings" then click "Mail", then "Contacts", the tap "Import SIM contacts)". This imports viber contacts from your phone to your Viber.

Please note that only Viber users can have their contacts displayed on Viber.

Viber comes with a lot of issues if you are not familiar with it. The most important thing is to follow all the instructions while setting it up. Should you encounter Viber problems such as backup and restore, as well as data recovery problems, then this article provides the solutions for your problems.

James Davis

James Davis

staff Editor

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