Hotmail Does Not Work on iPhone [Causes and Solutions]

Part 1: 7 Reasons Hotmail Does Not Work on iPhones

Have you been having trouble accessing your Hotmail account on your iPhone? Are you not receiving emails, or is your mailbox simply not loading? If so, you're not alone. Many Hotmail users have reported facing issues with their accounts on iOS devices. Explore some of the most common reasons why Hotmail does not work on iPhone:

iOS Update

An iOS update can sometimes cause compatibility issues with certain apps, including Hotmail. If you recently updated your iOS version, try restarting your iPhone and checking if Hotmail starts working again. If not, you might need to wait for Microsoft to release an update to their app that addresses the compatibility issues.

Incorrect Login Credentials

One of the most common reasons iPhone mail Hotmail is not working is that you've entered the wrong login credentials. Making a typo or forgetting your password is easy, leading to authentication failures. To rule out this possibility, double-check your email address and password combination.

Outdated Software

An outdated version of the Hotmail app can also lead to connectivity issues. Ensure you're using your iPhone's latest version of the Hotmail app. Regularly updating your apps helps maintain compatibility with your device and operating system.

Email Configuration Errors

If you've recently changed your Hotmail account settings, misconfiguration is possible. Incorrect email configuration settings can also prevent Hotmail from working properly on your iPhone. Check your email settings to ensure they match the recommended settings for Hotmail on iOS devices.

Full Microsoft Cloud Storage and Mailbox

If your email storage is full, you won't be able to send or receive new emails. When your Hotmail account's storage reaches its limit, incoming emails are not delivered to your inbox and are bounced back to the sender instead. It means the emails are never actually stored on your Hotmail account, and there is no way to retrieve them later.

Server Outages

Occasionally, Hotmail may experience server outages or technical difficulties, causing widespread disruptions. These outages are typically temporary and resolved by Microsoft's technical team. If you see the error message "cannot connect to server" for Hotmail on iPhone, check the Outlook.com service status page for updates and await the issue's resolution.

Account Temporarily Blocked

Microsoft may temporarily block your account as a security measure if you've been engaging in unusual sign-in activity. It could be due to multiple failed login attempts or accessing your account from an unfamiliar device or location.

Understanding the most common causes of Hotmail issues on iPhones can help you identify the root cause of your problem and seek appropriate solutions. In the next section, you'll learn the troubleshooting methods tailored to each type of Hotmail issue you may experience.

Part 2: Troubleshooting Common Hotmail Issues on iPhone

Before going into specific solutions, checking your internet connection and ensuring no server outages is crucial. If these factors are in check, let's proceed to address frequent Hotmail issues on iPhone:

Issue No. 1: Unable To Log In Hotmail Account

If you encounter trouble logging into your Hotmail account on your iPhone, here are a few methods to try:

Update Your Password

One of the most common causes of the iPhone's mail app, Hotmail, not working is an incorrect password. If you've recently changed your password, make sure you've entered it correctly into the Mail app. You can also try updating your Microsoft account password on Outlook.com. Here are the steps on how to do that:

Remove the Account and Add It Again

If updating your password doesn't work, you can remove your Hotmail account from the Mail app and then add it again. Here are the steps on how to do that:

Unblock Your Hotmail Account

If your Hotmail account has been flagged for suspicious activity, Microsoft may have blocked your account to protect it. You can unblock your account by doing these steps:

Issue No. 2: Hotmail Not Loading on iPhone

If your Hotmail stopped working on your iPhone or the app is crashing frequently, causing disruptions to your communication, fear not, as there are a couple of effective solutions to tackle this issue:

Clear the Browsing Cache and Reinstall the App

Clearing your iPhone's cache can help improve performance and free up storage space. To address the Hotmail stopped working on iPhone issue, follow these steps:

Utilize Wondershare Dr.Fone – System Repair

Wondershare Dr.Fone is a comprehensive iOS system repair tool that can solve various issues, including app crashes, freezing, and system glitches. It supports the latest iOS versions and offers a user-friendly interface, so it's easy to navigate. Here's a step-by-step guide on how to use Dr.Fone and fix Hotmail not loading on iPhone devices:

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Issue No. 3: Hotmail Not Receiving Emails on iPhone

For accounts on Hotmail not receiving emails on iPhone, there could be a few reasons behind this issue. Here are some solutions to try:

Switch From POP3 to IMAP

If a mail on Hotmail does not work on iPhones but shows on a Macbook, it's likely because your account is set up as POP3 instead of IMAP. POP3 downloads emails to your device and deletes them from the server, while IMAP keeps emails synchronized across all your devices. To switch to IMAP:

Ensure Fetch New Data Settings Are Correct

One of the Hotmail issues on iPhones includes not receiving email notifications. Here's how to change your Fetch New Data settings:

Check the Other Tab

Email might get filtered into the "Other" tab instead of your inbox. To check this, open the Mail app on your iPhone and tap the Other tab. You can move any emails to your inbox if you find any emails there.

Ensure Sufficient Storage in Outlook Mobile

Managing storage in Outlook Mobile is essential to ensure your email has enough space to function properly. If your Microsoft cloud storage is running low, it might affect your Hotmail account's ability to receive and store emails. Free up some space if necessary, including deleting unnecessary emails.

Issue No. 4: Hotmail Not Sending Emails on iPhone

Are you struggling to send emails from your Hotmail account on your iPhone? Here are two ways to do this when Hotmail does not work on iPhone devices.

Check for Attachment Size Restrictions

One of the most common reasons emails fail to send is exceeding the attachment size limit. Like most email providers, Outlook sets attachment size restrictions to ensure efficient email transmission. For Hotmail/Outlook, this limit stands at 25 MB.

To resolve Hotmail not sending emails on iPhone, either reduce the attachment size or consider using a cloud storage application like OneDrive or Dropbox to share the file.

Verify SMTP Settings

Another potential cause for email delivery issues is incorrect SMTP settings. SMTP (Simple Mail Transfer Protocol) is the protocol used to send emails from your device to the recipient's email server. The recommended outgoing server settings for SMTP on Outlook.com (Hotmail) for iPhone are:

• Server hostname: smtp-mail-outlook.com
• Port: 587
• Encryption: STARTTLS

Issue No. 5: Hotmail Not Updating on iPhone

One common issue Hotmail users encounter is that their emails are not updating on their iPhones. Below are some effective troubleshooting methods to fix this issue with Hotmail on your device.

Check Mail Days to Sync Settings

One of the common reasons for Hotmail not updating on iPhone is the Mail Days to Sync setting. To ensure seamless syncing, follow these steps:

Remove iPhone from Outlook Mailbox, Then Re-add Account

Sometimes, removing your iPhone from your Outlook mailbox and re-adding it can fix syncing issues. Here's how to do it:

Update iOS Version

Ensure you are running the latest version of iOS on your iPhone. To check for updates, go to Settings > General > Software Update. If an update is available, tap Download and install.

Check for Available App Updates

Hotmail itself might have pending software updates that need to be installed. To do this, open the App Store app on your iPhone and go to your profile. Next, scroll down and tap Update next to the Hotmail app.

Check Junk Email Settings and Junk Email Folder

Important emails might end up in the Junk folder due to overzealous filtering settings. To check if this is the reason for the inbox of Hotmail not updating on iPhone devices, adjust your Junk Email settings: