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Does The Screen Go Black During Calls? Here's the Solution!

Jun 14, 2024 • Filed to: Mobile Repair Solutions • Proven solutions


One user on Quora asked, "How do I fix my phone screen that goes black when I call?"

Over the past few years, smartphones have become central in our daily lives. These devices now feature high-resolution cameras, powerful processors, and fast internet connections, all fitting comfortably in your hand. One of the most useful aspects of smartphones is their ability to facilitate social interaction through social media and instant messaging platforms, making it easier than ever to maintain relationships globally.

However, one of the biggest issues you may face is when smartphones malfunction. A common problem is when screens go black during calls, which can be very frustrating as it makes your phone unusable and risks data loss. This article will guide you on how to fix your Samsung screen going black during calls.

6 ways to fix Android Phone Screen blackout when calling

Indeed, here are six valuable ways that readers can try to save their phone when it experiences a screen blackout:

Press the side button to turn on the screen

samsung phone side button

If you are already on a call and wish to utilize any calling feature, the proximity sensor should activate the screen immediately. If the sensor doesn't trigger the screen in time, you may still make calls by pressing the button on the side of the phone.

Remove Rugged phone cases or screen protector

samsung phone case

For example, your Samsung phone's side buttons may stop working correctly if you use a case that the manufacturer didn't make. It is especially noticeable under severe and demanding circumstances. After removing such cases, your Samsung phone should generally function for making and receiving calls.

Screen protectors for Android phones should be purchased from reputable brands in the same way that phone cases are. The screen becomes black during a call caused by the proximity sensor being covered by the screen protector. You should remove such a thick screen protector and acquire a new one.

To ensure a smooth installation of a screen protector, it is recommended that you seek the assistance of a professional.

Check your phone's hardware

phone hardware check

Did you accidentally damage your Android phone? You may have messed up the proximity sensor on your phone. Over time, the same is harmed by water, whether from a deluge or a leaky sink. If your phone's proximity sensor has been damaged due to one of these instances, you will continue to experience the screen turning black when making or receiving a call. Please take your phone to the local service facility so technicians can check it out.

Tips: If your phone needs to be fixed, you can try Dr. Fone - System Repair (Android) that can help you fix your system. It's a user-friendly tool designed to solve common phone issues easily. Learn more about its features here.

How to Fix Android System Issues

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Check the phone's third-party phone apps

checking third party apps

Unlike Apple's iOS, Android lets you change your phone's default app. There are many third-party mobile applications available in the Google Play Store. If you're not using Android's OEM (original equipment manufacturer) call management solution, you should switch to it immediately. It's possible that an error in a third-party phone app might cause problems, such as the screen turning dark in the middle of a conversation.

As an example, In order to modify Samsung’s Phone app, follow the instructions below.

Step 1: Open the Settings app,

Step 2: Click Apps > Default Apps.

Step 3: Select the Phone app and tap the radio button beside the default app.

Updated your phone system

samsung system update

The new system builds are often released by Android manufacturers to correct issues and improve the overall user experience. The point where the screen goes black in the middle of a call may have been resolved with the most recent monthly patch released by the firm.

Step 1: Open Settings app on your Android device and go to System.

Step 2: Select System update and install the latest OS build.

Hard reset your phone

performing hard reset

Another option is to do a factory reset on your Android device. Suppose the proximity sensor was operating correctly earlier, but suddenly you are encountering the issue of your screen switching off during calls. It could be due to specific technological faults, flaws, or internal conflicts between settings. These difficulties may be resolved by resetting the device.

Although this approach will delete your phone's data, you must create a comprehensive backup. For more insight on this subject, you can check out our tutorial on backup images and videos on Android.

To factory reset, open the Settings app and navigate to System or General Management > Reset options. Now, pick the option to Erase all data (factory reset) and follow the on-screen directions to finish the procedure.

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What causes Android Phone Screen blackout when calling

Several possible causes can lead to Android phone screen blackouts when calling, including:

  • Proximity sensor issue:The proximity sensor is a small sensor located near the earpiece of the phone that detects when the phone is close to the user's face. If the proximity sensor is malfunctioning, the phone may think it is still close to the user's face and turn off the screen during a call.
  • Software issue: Software bugs or glitches can cause the phone to malfunction, including turning off the screen during a call. It can be caused by outdated software or conflicting apps running in the background.
  • Hardware issue: A hardware issue, such as a damaged screen or loose connector, can cause the screen to blackout during a call.
  • Battery issue:If the phone's battery is low, it may not have enough power to keep the screen on during a call. Additionally, a faulty battery can cause the phone to shut down unexpectedly, including during a call.
  • Overheating:If the phone gets too hot, it may automatically shut down to prevent damage. This can occur during long phone calls or if the phone is being used for resource-intensive tasks while charging.

How to set the screen on during a call on Android

To set the screen on during a call on an Android phone, you can follow these steps:

always on display feature

  1. Open the Phone app on your Android phone.
  2. Tap the three-dot menu icon located in the top-right corner of the screen and select "Settings".
  3. Scroll down to the "Calling" section and select "Additional settings".
  4. Look for the option labeled "Proximity sensor" and tap on it.
  5. Choose the option "Stay on" or "Always on" to keep the screen on during a call.

Note: The location of the "Proximity sensor" option may vary depending on the Android phone model and operating system version. If you can't find it under "Additional settings," try looking in the "Call settings" or "Display" sections of the settings menu.

smart stay feature

In addition to the above method, some Android phones may have advanced features that allow you to keep the screen on during a call. For example, Samsung phones have a feature called "Smart Stay" that uses the front-facing camera to detect when you are looking at the screen and keeps it on. To enable Smart Stay, go to "Settings" > "Advanced features" > "Smart Stay."

motion and gesture feature

Another option is to use motion and gesture controls to keep the screen on during a call. Many Android phones have features like "Double tap to wake" or "Lift to wake" that can turn the screen on without pressing any buttons. To enable these features, go to "Settings" > "Display" > "Advanced" and look for options like "Double tap to wake" or "Lift to wake."

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Now you know how to prevent your Android phone's screen from dark mid-call using the techniques presented here. The malfunction of the proximity sensor is the root of the issue, as we described in the essay. We explore many options for mending or disabling it on your Android device. Please try the solutions mentioned above and report how you solved your problem.

James Davis

staff Editor

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