Does The Screen Go Black During Calls? Here's the Solution!
Mar 18, 2025 • Filed to: Mobile Repair Solutions • Proven solutions
One user on Quora asked, "How do I fix my phone screen that goes black when I call?"
In recent years, smartphones have revolutionized the way we live, transforming into an indispensable part of our daily routines. Equipped with cutting-edge features such as high-resolution cameras, powerful processors, and lightning-fast internet connections, these handheld devices have made it possible to capture life's precious moments, stay connected with others, and access a vast array of information on the go. Moreover, the rise of social media and instant messaging platforms has dramatically enhanced the way we interact with others, fostering global connectivity and enabling us to maintain relationships across geographical boundaries with unprecedented ease, thereby bridging the distance between people, cultures, and communities worldwide.
However, one of the biggest issues you may face is when smartphones malfunction. A common problem is when screens go black during calls, which can be very frustrating as it makes your phone unusable and risks data loss. This article will guide you on how to fix your Samsung screen going black during calls.
6 ways to fix Android Phone Screen blackout when calling
Indeed, here are six valuable ways that readers can try to save their phone when it experiences a screen blackout:
Press the side button to turn on the screen
If you are already on a call and wish to utilize any calling feature, the proximity sensor should activate the screen immediately. If the sensor doesn't trigger the screen in time, you may still make calls by pressing the button on the side of the phone.
Remove Rugged phone cases or screen protector
One common issue that can arise with Samsung phones is the malfunctioning of side buttons, particularly when using third-party cases that are not designed by the manufacturer. This compatibility problem can lead to frustrating experiences, especially in demanding situations where seamless phone functionality is crucial. For instance, during intense gaming sessions, prolonged phone calls, or in harsh environmental conditions, a faulty case can cause the side buttons to become unresponsive or erratic. However, by simply removing the incompatible case, Samsung phone users can usually restore their device's full functionality, ensuring uninterrupted communication and hassle-free phone usage, including making and receiving calls, sending texts, and accessing other essential features.
When it comes to protecting the screen of your Android phone, investing in a high-quality screen protector from a reputable brand is crucial, just like choosing a reliable phone case. A subpar screen protector can lead to a range of issues, including interference with the phone's proximity sensor, which can cause the screen to turn black during calls. This is often due to the screen protector being too thick or not precisely cut to fit the phone's screen, resulting in the sensor being covered and malfunctioning.
To ensure a smooth installation of a screen protector, it is recommended that you seek the assistance of a professional.
Check your phone's hardware
Did you accidentally damage your Android phone? You may have messed up the proximity sensor on your phone. Over time, the same is harmed by water, whether from a deluge or a leaky sink. If your phone's proximity sensor has been damaged due to one of these instances, you will continue to experience the screen turning black when making or receiving a call. Please take your phone to the local service facility so technicians can check it out.
Tips: If your phone needs to be fixed, you can try Dr. Fone - System Repair (Android) that can help you fix your system. It's a user-friendly tool designed to solve common phone issues easily. Learn more about its features here.
How to Fix Android System Issues
safe & secureCheck the phone's third-party phone apps
One of the key advantages of using an Android device is the flexibility to customize your phone's default apps, unlike Apple's iOS. With a vast array of third-party mobile applications available in the Google Play Store, users can choose from a range of alternatives to manage their calls, messages, and other phone functions. However, it's worth noting that using a third-party call management app can sometimes lead to errors and malfunctions, such as the screen turning dark or freezing during a conversation.
As an example, In order to modify Samsung’s Phone app, follow the instructions below.
Step 1: Open the Settings app,
Step 2: Click Apps > Default Apps.
Step 3: Select the Phone app and tap the radio button beside the default app.
Updated your phone system
The new system builds are often released by Android manufacturers to correct issues and improve the overall user experience. The point where the screen goes black in the middle of a call may have been resolved with the most recent monthly patch released by the firm.
Step 1: Open Settings app on your Android device and go to System.
Step 2: Select System update and install the latest OS build.
Hard reset your phone
If you're experiencing issues with your Android device's screen turning off during calls, and the proximity sensor was previously functioning correctly, a factory reset may be the solution. This common problem can be caused by a variety of technical glitches, software flaws, or internal conflicts between settings, which can be resolved by restoring your device to its original factory settings. By performing a factory reset, you can eliminate any software-related issues that may have arisen from app updates, conflicts, or incorrect settings, and reboot your device with a clean slate.
Although this approach will delete your phone's data, you must create a comprehensive backup. For more insight on this subject, you can check out our tutorial on backup images and videos on Android.
To factory reset, open the Settings app and navigate to System or General Management > Reset options. Now, pick the option to Erase all data (factory reset) and follow the on-screen directions to finish the procedure.
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What causes Android Phone Screen blackout when calling
Several possible causes can lead to Android phone screen blackouts when calling, including:
- Proximity sensor issue:The proximity sensor is a small sensor located near the earpiece of the phone that detects when the phone is close to the user's face. If the proximity sensor is malfunctioning, the phone may think it is still close to the user's face and turn off the screen during a call.
- Software issue: Software bugs or glitches can cause the phone to malfunction, including turning off the screen during a call. It can be caused by outdated software or conflicting apps running in the background.
- Hardware issue: A hardware issue, such as a damaged screen or loose connector, can cause the screen to blackout during a call.
- Battery issue: If the phone's battery is low, it may not have enough power to keep the screen on during a call. Additionally, a faulty battery can cause the phone to shut down unexpectedly, including during a call.
- Overheating: If the phone gets too hot, it may automatically shut down to prevent damage. This can occur during long phone calls or if the phone is being used for resource-intensive tasks while charging.
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How to set the screen on during a call on Android
To set the screen on during a call on an Android phone, you can follow these steps:
- Open the Phone app on your Android phone.
- Tap the three-dot menu icon located in the top-right corner of the screen and select "Settings".
- Scroll down to the "Calling" section and select "Additional settings".
- Look for the option labeled "Proximity sensor" and tap on it.
- Choose the option "Stay on" or "Always on" to keep the screen on during a call.
Note: The location of the "Proximity sensor" option may vary depending on the Android phone model and operating system version. If you can't find it under "Additional settings," try looking in the "Call settings" or "Display" sections of the settings menu.
In addition to the above method, some Android phones may have advanced features that allow you to keep the screen on during a call. For example, Samsung phones have a feature called "Smart Stay" that uses the front-facing camera to detect when you are looking at the screen and keeps it on. To enable Smart Stay, go to "Settings" > "Advanced features" > "Smart Stay."
Another option is to use motion and gesture controls to keep the screen on during a call. Many Android phones have features like "Double tap to wake" or "Lift to wake" that can turn the screen on without pressing any buttons. To enable these features, go to "Settings" > "Display" > "Advanced" and look for options like "Double tap to wake" or "Lift to wake."
safe & secureConclusion
With the expert techniques outlined in this article, you're now empowered to prevent your Android phone's screen from turning dark mid-call, ensuring uninterrupted conversations and a seamless user experience. As we've discussed, the root cause of this issue lies in the malfunction of the proximity sensor, a crucial component that detects the phone's proximity to the user's ear or face. To address this problem, we've explored a range of options for repairing or disabling the proximity sensor on your Android device, from adjusting settings and calibrating the sensor to resetting the device or using third-party apps. By trying out the solutions presented above, you'll be able to troubleshoot and resolve the issue, restoring your phone's functionality and performance.
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Samsung Issue
James Davis
staff Editor
Generally rated4.5(105participated)