Dr.Fone Support Center

Find out here the most complete Dr.Fone guides to easily fix the problems on your mobile.

Dr.Fone - Phone Backup FAQs

  • Try to connect your phone using a genuine USB/lightning cable.
  • Check if you are using the latest version of Dr.Fone. If yes, restart it and try again.
  • If it won’t work, contact our support team and send us the log file for further troubleshooting.

You can find the log file from the paths below.

On Windows: C:\ProgramData\Wondershare\dr.fone\log\Backup

On Mac: ~/.config/Wondershare/dr.fone/log/Backup/

  • Right-click the desktop screen, select Display Settings. Or go to Start > Settings > System > Display.
  • Under Scale and layout, change the size of the text and apps as 100%. Click Apply to save the change.
  • If your computer runs on Windows 7, you can change the DPI. Go to Start, search Search Font Size. Then select a smaller font size on the Display window.