What to Do If the Device Fails to Connect to Wondershare Software

Now, more and more users are using Wondershare's products. we get the feedback that many devices sometimes fail to connect to Wondershare's software. Here we conclude some tips for you to solve it.

There are some tips for you to fix that:

1. Download the latest version of the program for reinstallation.

MobileTrans/dr.fone - Switch: https://drfone.wondershare.com/phone-switch.html

dr.fone - Recover (Android): https://drfone.wondershare.com/android-data-recovery.html

dr.fone - Recover (iOS): https://drfone.wondershare.com/iphone-data-recovery.html

Wondershare MobileGo: http://mobilego.wondershare.com/

For more Wondershare's product, you can just click these two links: https://drfone.wondershare.com and https://www.wondershare.com

2. Reinsert your USB cable to connect the device.

3. Try to find the driver to install on the PC. Here is a link for you to find the right driver:


  1. Acer: http://www.acer.com/worldwide/support/mobile.html
  2. Apple: http://www.apple.com/itunes/download/
  3. alcatel one touch: http://www.alcatelonetouch.com/global-en/support/download.html
  4. Asus: http://www.asus.com/support
  5. Nokia: http://www.nokia.com/global/support/nokia-pc-suite/
  6. Dell: http://www.dell.com/support/home/us/en/19/Products/?app=drivers
  7. Fujitsu: http://www.fmworld.net/product/phone/sp/android/develop/
  8. Fujitsu Toshiba: http://www.fmworld.net/product/phone/sp/android/develop/
  9. Garmin-Asus: https://www.garminasus.com/en_US/support/pcsync/
  10. Hisense: http://app.hismarttv.com/dss/resourcecontent.do?method=viewResourceDetail
  11. HTC: http://www.htc.com
  12. Huawei http://www.huaweidevice.com/worldwide/downloadCenter.do?method=index
  13. Hisense: http://app.hismarttv.com/dss/resourcecontent.do?method=viewResourceDetail
  14. Intel: http://www.intel.com/software/android
  15. Kyocera: http://www.kyocera-wireless.com/support/phone_drivers.htm
  16. Lenovo: http://developer.lenovomm.com/developer/download.jsp
  17. Motorola: http://www.motorola.com/mdirect/drivers/USB-SDdrivers.html
  18. Samsung: http://www.samsung.com/us/support/downloads
  19. ZTE: http://support.zte.com.cn/support/news/NewsDetail.aspx?newsId=1000442
  20. Google Nexus: http://developer.android.com/sdk/win-usb.html
  21. Xiaomi: http://xiazai.mi.com/

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