What to Do If the Device Fails to Connect to Wondershare Software

James Davis

Oct 13, 2025 • Filed to: Mobile Tips & Tactics • Proven solutions

Now, more and more users are using Wondershare's products. we get the feedback that many devices sometimes fail to connect to Wondershare's software. Here we conclude some tips for you to solve it.

There are some tips for you to fix that:

1. Download the latest version of the program for reinstallation.

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2. Reinsert your USB cable to connect the device.

3. Try to find the driver to install on the PC.

Here is a link for you to find the right driver: https://developer.android.com/sdk/oem-usb.html

Apple: http://www.apple.com/itunes/download/
Alcatel One Touch: https://alcatelonetouch.eu/
Asus: https://www.asus.com/support
Nokia: http://www.nokia.com/global/support/nokia-pc-suite/
Dell: https://www.dell.com/support/home/us/en/19/Products/?app=drivers
Fujitsu: https://www.fmworld.net/product/phone/sp/android/develop/
Fujitsu Toshiba: https://www.fmworld.net/product/phone/sp/android/develop/
Garmin-Asus:https://www.mobilephonemuseum.com/phone-detail/garmin-fone
Hisense: https://global.hisense.com/support/contact-us/
HTC: http://www.htc.com
Intel: https://www.intel.com/software/android
Kyocera: https://global.kyocera.com/
Lenovo: https://developer.lenovomm.com/developer/download.jsp
Motorola: https://www.motorola.com/mdirect/drivers/USB-SDdrivers.html
Samsung: https://www.samsung.com/us/support/downloads
ZTE: https://support.zte.com.cn/support/news/NewsDetail.aspx?newsId=1000442
Google Nexus: https://developer.android.com/sdk/win-usb.html
Xiaomi: https://xiazai.mi.com/

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