How to Reset or Recover a Forgotten Samsung Account Password

If you've forgotten your Samsung account password, here's how to recover access quickly.

Method 1: Reset via Email (Recommended)

1. Go to account.samsung.com in any browser.
2. Click Sign In → Forgot Password.
3. Enter your Samsung account email address.
4. Click Reset Password — an email will be sent to your inbox.
5. Open the email → click Reset Password → enter and confirm a new password.

Method 2: Reset via Phone Number

1. At the Sign In page, tap Forgot Password.
2. Select Phone Number verification instead of email.
3. Enter your registered mobile number.
4. Enter the SMS verification code you receive.
5. Set a new password.

Method 3: Two-Step Verification

If you have two-step verification enabled, you'll need to complete that verification step during the reset process.

Can't Access Your Email or Phone Number?

Contact Samsung support directly at samsung.com/us/support — you'll need to verify your identity through the Samsung account ID and security questions if set up.

After Resetting Your Password

• Sign in to your Samsung account on your Galaxy (Settings → Samsung Account).
• Check Find My Mobile is still enabled.
• Verify Samsung Cloud backup is active.

Prevent Future Lockouts

• Enable Two-Step Verification for your Samsung account.
• Store your Samsung account credentials in a password manager.