Viber Chat History Not Transferred to iPhone 18? What to Do

When the viber chat history not transferred to new iphone models like the iPhone 18, the issue often stems from incomplete iCloud backups, network interruptions, or mismatched Apple IDs. Resolving this requires verifying the backup status on the old device and initiating a manual restore process on the new device.

Steps to Restore Viber Chat History

1. Ensure both devices are connected to a stable Wi-Fi network and plugged into a power source.
2. On the old device, open Viber, navigate to Settings, select Account, choose Viber Backup, and initiate a manual backup to iCloud.
3. Verify that the same Apple ID and phone number are active on the new iPhone 18.
4. Install Viber on the new device, complete the activation process, and select the option to restore chat history when prompted.

Common Issues and Fixes

• Issue: Restore process freezes at a specific percentage. Cause: Unstable internet connection or insufficient iCloud storage. Fix: Switch to a stronger Wi-Fi network and free up space in the iCloud account.
• Issue: No backup found during activation. Cause: Different Apple ID or phone number used. Fix: Log out and sign in with the exact Apple ID and phone number used for the original backup.
• Issue: Missing media files in the restored chat. Cause: Media backup was disabled in the original settings. Fix: Enable the backup photos and videos toggle on the old device and create a new backup before restoring.

Quick Tips

• Always update the iOS version and the Viber app to the latest releases before initiating a transfer.
• Keep the application open and the screen unlocked during the entire backup and restore process to prevent interruptions.
• Check iCloud Drive settings to ensure Viber is granted permission to store data.

Frequently Asked Questions

Can Viber messages be transferred between different operating systems?

Native transfer between different operating systems is not supported by the application. Third-party software is required for cross-platform transfers.

Why is the Viber backup option greyed out?

This occurs when iCloud Drive is disabled or when the device is not connected to a Wi-Fi network. Enabling iCloud Drive resolves the issue.

Is it possible to recover deleted Viber messages without a backup?

Once deleted, messages cannot be recovered natively without a prior backup. Specialized data recovery tools must be utilized to scan the device storage.

How long does a Viber chat history restore take?

The duration depends entirely on the backup size and internet speed. Large backups with extensive media files require more time to complete.