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COMPANY OVERVIEW

The company was founded in 1990 and is a large, well-established, electronics retailer. They have 250 stores in their country and serve nearly 100 million people. In addition to selling televisions, computers, and other electronics, the company provides their customers with technological support. They partnered with us in order to provide better services to customers experiencing difficulties with their mobile devices.

CHALLENGES

The company's customers were faced with evolving mobile device issues and looked to the company for solutions. For example, customers expected the company to be able to transfer data from their older phones to their freshly purchased phones. The company needed a method of handling situations like this that could be quickly deployed in all of their 250 locations simultaneously. They also needed for any software solution they found to reflect their own branding and be localized to their region.

SOLUTIONS

After the company partnered with us we implemented two of our services; Mobile Data Transfer and Safe Data Erase. We helped the company to distribute these services throughout all of their location and, as part of that distribution, altered the branding of our services so that it was localized in terms of language and reflected the branding of the company. We also provided 3 years of support and software updates.

RESULTS

Our software solutions were deployed throughout the company's stores. Having access to these services helped them to generate new business, resulting in increased revenue.

KEY BENEFITS

Providing these services to customers meant positive customer experiences and increased brand loyalty.

COMPANY OVERVIEW

Founded in 2001, the company is a leading software importer and exporter in their country. They provide professional consultations and purchase services. The company's partners include global software companies, thousands of major regional companies, and private equity funds.

CHALLENGES

The company needed to help their customer, a regional police department, recover data from the devices of suspect to use as evidence. To fulfill their contract with the police department the company needed five years of support for the highly customized service they required.

SOLUTIONS

Wondershare provided a combination of services into one customized solution. This solution included several of our dr.fone modules: Android Data Recovery, IOS Data Recovery, Broken Data Recovery, Lock Screen Removal, System Recovery, Data Backup & Restore, etc. We also extended our 1 Year License to 5 Years Including automatic updates.

RESULTS

The company's contract with the police department was renewed for another 5 years, as was their partnership with Wondershare.

KEY BENEFITS

The company received all of the different services they required, as well as five years of support for those services, from one source rather than having to find and do business with several different providers.

COMPANY OVERVIEW

The company is a growing hardware manufacturer in the mobile industry. A major part of their business strategy has been to build partnerships with mobile carriers. One of the company's main products is kiosks where users can charge their devices, transfer data, and more. Currently, they are trying to increase the number of kiosks in various locations around their country in order to better serve the customers of the carriers they are partnered with. They have already seen a lot of success with this expansion.

CHALLENGES

Initially, the company's kiosks were unable to facilitate the transfer of data between many models of mobile devices. Transferring data from an iPhone to a Samsung smartphone, for example, was problematic.

SOLUTIONS

By using Wondershare's data transfer software, the company has been able to offer a more flexible service to users of their kiosks. Now every user who comes into a partnered mobile carrier's store can go to the company's kiosk and easily transfer data between any two devices. Wondershare helps the mobile carriers to record information such as which device models are popular with their users and which modules are used most.

RESULTS

The first wave of kiosks saw a high level of use in the carrier stores they were placed in. This has resulted in rapid expansion. Kiosks are being added to additional stores in different regions.

KEY BENEFITS

Wondershare's mobile data transfer solution supports 6000+ devices and was able to overcome the limitations of the company's earlier kiosks.

For the company, working with Wondershare resulted in increased revenue and stronger partnerships with mobile carriers

(Wondershare's mobile data transfer solution supports 6000+ devices and was able to overcome the limitations of the company's earlier kiosks. For the company, working with Wondershare resulted in increased revenue and stronger partnerships with mobile carriers.)

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