How to Check Apple Cash and Wallet Setup Problems on iPhone 18
When Apple Cash or a Wallet identity check does not complete on a new iPhone, start with eligibility and the exact verification prompt. Apple Cash is available only in the United States, the District of Columbia, and Puerto Rico; sending and receiving money requires an eligible adult account or an Apple Cash Family setup for someone under 18.
Check Apple Cash verification
- Open Settings > Wallet & Apple Pay, select the Apple Cash card, and look for Verify Identity.
- Follow the on-screen steps and use the information requested by the prompt.
- If Verify Identity is not shown, check whether identity has already been verified or whether the displayed issue is instead about eligibility or a payment card.
Separate Apple Cash from Digital ID
Apple Cash verification and adding a driver's license or state ID to Wallet are different processes. Do not remove an ID from another device solely to troubleshoot unless the Wallet prompt specifically instructs you to do so. Keep the exact error text and identify which Wallet item is affected.
Get focused help
If identity verification cannot be completed, Apple states that some Apple Cash features, including sending and receiving money or adding money, may be unavailable. Contact Apple Support or the relevant Wallet issuer with the exact prompt rather than repeatedly changing account, region, or Wallet settings.
