Top 20 Solutions to Fix All WhatsApp Problems

Mar 23,2020 • Filed to: Manage Social Apps • Proven solutions


WhatsApp is one of the most widely used messaging apps out there. Even though it provides impeccable services most of the times, it also has a few issues as well. Recently, we have got plenty of feedback from our readers regarding various WhatsApp problems that they face every now and then. To help you, we have listed some of the most common issues faced by users with easy solutions to fix WhatsApp problems. Read on and learn how to fix various WhatsApp issues in no time. Here we will share top 20 solutions to fix all Whatsapp problems that are faced by users and how to fix them in an efficient manner. For your convenience, we have segregated them into 5 different segments.

Part 1. WhatsApp Installation Issues

Device not compatible

There could be plenty of reasons for not being able to install WhatsApp on your phone. If your phone is running on an older version of iOS or Android, then chances are that WhatsApp won’t support your device. For instance, it no longer supports devices running on Android 2.2 and older versions.

Go to your phone’s Settings > About Phone and check whether it is running on a version of the OS that is compatible with WhatsApp or not.

fix whatsapp problems-Device not compatible

Lack of storage

There are times when users are not able to install WhatsApp on their system due to lack of storage. Firstly, make sure that you have a reliable network connection while downloading WhatsApp from Play Store or App Store. Furthermore, if you don’t have enough storage on your phone, then you might face this problem. Go to your phone’s Settings > Storage. From here, you can manage your content and make space for WhatsApp.

fix whatsapp problems-Lack of storage

Can’t connect to App/Play Store

Not connecting to Play Store or App Store is a common issue. Due to this, many users are not able to install WhatsApp. To fix WhatsApp problems related to its installation, you can always choose to download it from its official website right here. Though, to make it happen, you need to allow installation of apps from unknown sources. Go to your phone’s Settings > Security and enable the option of “Unknown Sources”.

fix whatsapp problems-Can’t connect to App/Play Store

Can’t get the activation code

While setting up WhatsApp on your phone, you need to enter a one-time security code. Most of the users don’t change the country code while entering their number. Make sure that you enter the correct digits. Also, if you are not able to receive any text, then tap on the “Call me” option. You will automatically get a call from the WhatsApp server, and the number would be retrieved and verified in no time.

fix whatsapp problems-Can’t get the activation code

Part 2. WhatsApp Connectivity Issues

Unsupported application

After resolving the problems related to its installation, let’s learn how to fix WhatsApp issues related to its connectivity. Most of the times, users are not able to connect to WhatsApp because they are running an older version of the app. To resolve this, simply open the App/Play Store on your phone and search for WhatsApp. Now, tap on the “Update” button and wait for it to get implemented. After installing the update, launch the app again.

fix whatsapp problems-Unsupported application

Cache data issue

One of the reasons for not being able to connect to WhatsApp could be the abundance of its cache data. You should make a habit of clearing the cache data of your app every once in a while. To resolve these WhatsApp problems, go to your phone’s Settings > App info > WhatsApp and tap on the option of “Clear Cache”. Now, restart WhatsApp and try to connect it again.

fix whatsapp problems-Cache data issue

Unreliable network connection

If you are not connected to WhatsApp through a reliable data connection, then you would keep getting a WhatsApp connectivity issue. One of the easiest ways to fix WhatsApp problems is by making sure you have a stable connection. Go to your phone’s Network Settings and make sure that its Airplane Mode is turned off. Furthermore, if your Wi-Fi connection is not reliable, then turn on “Mobile data” instead.

fix whatsapp problems-Unreliable network connection

Part 3. WhatsApp Contact Issues

Can’t see contacts

If even after installing WhatsApp, you are not able to see your contacts, then don’t worry. You can easily fix this issue. There are times when WhatsApp doesn’t display relevant contacts. To resolve these kinds of WhatsApp problems, go to the app’s Settings > Contacts > and enable the option of “Show all contacts”.

fix whatsapp problems-Can’t see contacts

Can’t see a newly added contact

If you have recently added a new contact on your list and wish to WhatsApp them instantly, then you need to “Refresh” your WhatsApp account. Since WhatsApp takes a while to refresh automatically, you might have to do this manually to fix WhatsApp problems related to this. Just tap on the “Options” section and select “Refresh”. Wait for a while and search for the contact again.

fix whatsapp problems-Can’t see a newly added contact

Duplicated Contacts

If you are having duplicated contacts on your WhatsApp list, then don’t worry. You are not the only one. Though, in order to resolve this issue, you might have to invest your time. Go to your phone contacts and manually get rid of duplicated contacts. Furthermore, you can visit Contact Options and merge/join two or more contacts into one as well. You can also take the assistance of a third-party application to do the same.

fix whatsapp problems-Duplicated Contacts

Part 4. WhatsApp Conversation Issues

Can’t search words in conversations

WhatsApp allows its users to search for specific words in conversations. This helps them to locate a chat easily. Though, if you are not able to search for words in conversations, then you can easily fix WhatsApp issues like this. It is also observed that an issue like this mostly happens in iOS devices. To resolve this, go to Settings > General > Spotlight Search and turn on the option of “WhatsApp” under Search Results.

fix whatsapp problems-Can’t search words in conversations

Can’t play videos on WhatsApp

We can easily exchange videos and other media files on WhatsApp. Though, WhatsApp relies on third-party apps to open them. For instance, if you are not able to open pictures or videos on your phone, then chance are that there could be a problem with Google Photos. If you can’t play videos on WhatsApp, then visit Play Store and update the “Google Photos” app. You can simply go to Play Store Settings and make sure that the auto-update option for apps is enabled.

fix whatsapp problems-Can’t play videos on WhatsApp

Can’t load Maps from WhatsApp

WhatsApp also allows its users to share their location with their friends. Though, if you have an older version of Google Maps on your phone, then you might not open their location. One of the easiest fixes to these WhatsApp problems is simply updating the “Maps” app from Play Store.

fix whatsapp problems-Can’t load Maps from WhatsApps

Can’t disable the Read Receipts

WhatsApp also allows its users to know if their message has been read or not by displaying a double blue tick mark under the message. While this is convenient, for some it could be quite frustrating as well. Thankfully, you can easily turn this feature off. Though, after turning the read receipt feature off, you won’t be able to see if others have read your messages as well. To fix WhatsApp issues related to this, go to the app’s Settings > Accounts > Privacy and turn off the feature of Read Receipts.

fix whatsapp problems-Can’t disable the Read Receipts

Can’t disable the “last seen” option

Just like the read receipt, lots of users don’t want others to know about the last time they came online or checked their WhatsApp. You can easily keep your “last seen” private as well. Just visit the app’s Settings > Account > Privacy and tap on Last Seen. From here, you can simply set its privacy.

fix whatsapp problems-Can’t disable the “last seen” option

Can’t download WhatsApp media content

If your friend has sent a media file to you over WhatsApp and you can’t download it, then it means there is an issue with your connectivity or data usage. Make sure that you have enabled the option of media auto-download on your mobile data as well. Most of the times, it is only turned on for Wi-Fi network. Go to Settings > Data usage and make relevant selections.

fix whatsapp problems-Can’t download WhatsApp media content

Part 5. Other Issues

WhatsApp isn’t responding

Though WhatsApp has gone through various updates to resolve this issue, users still experience it every once in a while. If you have opened multiple apps on your phone, then chances are that you might get a pop-up message like this. Just tap on the “Ok” button to move past it.

fix whatsapp problems-WhatsApp isn’t responding

Now, open task manager on your phone and manually close all the apps. Try to launch WhatsApp again. If you still face this issue, then simply re-install the app.

Can’t backup WhatsApp data

If you are moving from one device to another, then you can always backup your WhatsApp data on Google Drive or iCloud. To do this, visit its Settings > Chats > Chat Backup and tap on the “Backup now” option. This will manually take the backup of your chats on Google Drive or iCloud. If you are not able to do so, then either you have an unreliable network connection or lack of free space on the cloud.

fix whatsapp problems-Can’t backup WhatsApp data

Issues related to restoring WhatsApp backup data

After taking a backup of your data, you can always restore it to a new phone. If you are not able to fix WhatsApp problems related to restoring its data, then you can always use a third-party tool like dr.fone - WhatsApp Transfer. It provides a one-click solution to restore WhatsApp backup from Android to iPhone, or iPhone to Android. Just launch dr.fone, connect your device to the system, and backup and restore WhatsApp data in no time.

dr.fone - WhatsApp Transfer

Easiest Steps to Backup and Restore WhatsApp for Android & iPhone

  • One click to backup WhatsApp from Android/iOS to PC.
  • Backup other social apps on iOS devices, such as LINE, Kik, Viber, Wechat.
  • Allow to preview and restore any item from the WhatsApp backup to a device.
  • Export wanted WhatsApp messages to your computer.
Available on: Windows Mac
3,357,175 people have downloaded it

fix whatsapp problems-Issues related to restoring WhatsApp data

Can’t make voice/video calls

With WhatsApp, you can also make voice and video calls without much trouble. Simply open the conversation and tap on the phone icon located at the top. From here, you can select the option of making either a voice or a video call.

fix whatsapp problems-Can’t make voice/video calls

If you are having problems with it, then chances are that either you or your contact doesn’t have a stable internet connection. If there is a problem with WhatsApp, then you can always restart it or update it.

We hope that after going through this informative post, you would be able to fix WhatsApp issues of different kinds. Give these expert suggestions a try to get an easy fix to your WhatsApp problems. If you are still facing any issue, then let us know about it in the comments below.

James Davis

staff Editor

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