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WhatsApp Not Showing Contact Names on Android and iPhone? How to Fix?

James Davis

Feb 09, 2023 • Filed to: Manage Social Apps • Proven solutions

WhatsApp has developed itself to be the most used chat service worldwide for audio and video calls. People around the world use this social media application as an alternative to mobile balance. This makes it both convenient and cheap to use. Mobile and Desktop applications usually come up with bugs that perplex the users. Users face a flaw in WhatsApp, where no contacts are showing up. This often leaves them all panicky that their phone's damaged and malfunctioning.

Usually, that’s not the case. But here’s the kicker, this article will be focused on fixing this problem of WhatsApp not displaying the contact names but numbers and would enlighten its users on why this problem occurs firsthand. We understand that when you do not find the name of the person you want to message, this inconvenience takes your precious time and temper too. The solution is just a few steps away.

Q. Why do I see numbers but not contacts’ names in WhatsApp?

Users might face the issue only because they do not give WhatsApp access to their contacts in the phone book. Due to no synchronization of data, users might not see the names of their contacts on WhatsApp.

Part 1: How to fix it when WhatsApp not showing contact names?

We have written this guide to address both the problem and its remedy. If you meet "WhatsApp contacts not showing names iPhone" or Android, you need to follow a specific procedure for ensuring that the problem is easily solved. We will keep five ways of fixing your WhatsApp in focus and provide a step-by-step guide to ensure that you leave this article with your issue promptly fixed.

1. Turn on your contact permissions

This is the most common solution in bringing back the contacts’ names in WhatsApp. For displaying your contacts, WhatsApp should have permission to access the user’s phone book. It would work differently for Android and iPhone.

For Android

  • Open “Applications” in “Settings.”
  • Tap on ‘Application Manager’ and scroll down to tap on “WhatsApp.”
  • Tap on “Permissions” on the App Info screen.
  • Set the ‘Contacts’ toggle at ‘ON’ on the' Permissions' screen as shown in the image below.
turn contact permission on on android

For iPhone

  • Open “Settings” and scroll down to open “WhatsApp.”
  • The next screen will display the “Allow WhatsApp to Access” section. Toggle the ‘Contacts’ button.
turn contact permission on on iphone

2. Refresh WhatsApp Contact List (For Android Only)

Users can also solve "WhatsApp contacts not showing names android" by refreshing their WhatsApp contact list by following a simple procedure.

  • Tap on the “New Chat” icon in WhatsApp located in the bottom right corner.
  • Tap on the three dots on the top-right corner of the screen.
  • Tap the “Refresh” option on the menu that opens. This would do the trick.
refresh contact list on android

3. Reset WhatsApp Sync

You can see on the official website of WhatsApp to reset WhatsApp sync if a user ever faces difficulty in bringing back contact names on WhatsApp. To get this done, you need to follow the following steps.

  • Open “Accounts” through ‘Settings.’
  • You will find “WhatsApp” on the Accounts Screen.
  • Tap on “WhatsApp” on the next screen.
  • The WhatsApp sync screen should have the ‘Contacts’ toggled ON.
  • Open “More”; tap on the “Sync Now” option on the menu.
sync whatsapp on android

4. Force Stop and Clear Cache (for Android)

Applications consist of caches responsible for holding small files and data to allow things to run smoothly and consistently. In a particular case, a cache breaks or accumulates, which slows down the complete application processes. It requires the removal of the broken cache. With hundreds of contacts saved in your WhatsApp, it needs to get its cache cleared to keep it functional. Here’s how you can get this done.

  • Open “Apps” from the Settings option.
  • Open “WhatsApp” from the list and hit Force Stop.
  • Tap the “Clear Cache” button on the same screen.
clear whatsapp cache on android

5. Re-Download the Latest WhatsApp

It is a straightforward way to get rid of such problems. You might need to start fresh, but it can even be taken care of. A simple act of backing up your data to the cloud will allow you to retain the previous data easily after you get your WhatsApp re-installed. For backing up your account, you need to access your Google Account if you are an Android user and iCloud if you are an iPhone user. After backing up, your data uninstall the app from your phone and re-install it from Google Play or App Store. Your data will be retained after you import your backup data. It will be good as new.

Part 2: Backup WhatsApp with one click on PC in case of data loss: Dr.Fone – WhatsApp Transfer

We shall state the practical methods that allow users to back up WhatsApp on a PC with a single click. Dr.Fone - WhatsApp Transfer is compatible with iOS and Android OS smartphones. It allows viewing and exports the WhatsApp conversations to PC if it’s the iOS backup. Follow the steps below to back it up:

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    • Launch Program on PC and connect the phone with a USB cable. Open “WhatsApp” after selecting “WhatsApp Transfer” from the window.
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    • Select the “Backup WhatsApp Messages” feature.
backup iphone whatsapp by Dr.Fone on pc
    • The backup process starts.
ios whatsapp backup 03
  • You can view WhatsApp contents after its completion for iPhone backup.
  • Select the data you want to export into your PC.


You may be wondering why you cannot view your contact names’ on your WhatsApp. This article is designed to tell you how you can get your issues fixed with a step-by-step pictorial guide.

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James Davis

James Davis

staff Editor

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