Messenger Video Call No Sound (Laptop and Mobile)? 5 Ways to Fix!

Daisy Raines

Jul 22, 2022 • Filed to: Manage Social Apps • Proven solutions

Messenger is a popular tool for laptops and mobile users to connect on a video call. However, one issue distracting many users is no sound on Facebook Messenger video calls. If you're experiencing this too, keep reading to learn all the tried and tested fixes. The issue can be solved by easy and very effective fixes discussed here.

Let's have a look!

Part 1: Why There is no Sound in Facebook Messenger Video Call?

facebook messenger no sound

Facebook Messenger has become a popular video calling and communicating tool as it offers competitive features. Many users state that the video is fine, but there is no sound while calling. The error can be due to an App, microphone, or firmware problem. You must rule out all the options to solve this problem. The possible reasons can be:

1.1 Check if Sound is Muted on the Device

device muted

The possible reason why your messenger video call has no sound can be due to a muted device. Everyone mutes their device for some reason, leading to no sound during messenger video calls. The "Sound option" is available in the maximum mobiles in the taskbar drop-down menu. 

On devices like laptops, the "Sound option" in the volume control is located in one of the bottom corners. Accidentally turning on this mute option can mess up your messenger video call sound.

As soon you unmute the device, you will notice that your Facebook Messenger sound is back.

1.2 Check if the Sound is Muted on the Browser

Sometimes, the sound on the browser is muted, which results in no sound in Facebook messenger. As soon as you increase the sound of browser your Facebook Messenger sound will start functioning. To solve this issue, you can try two ways:

turn on browser sound

Step 1: While you’re using your browser, right-click on "Volume Icon" on the bottom right corner of the desktop

Step 2: Click on "Open Volume Mixer."

Step 3: You will notice the device and applications on the screen.

Step 4: Now, find your Browser and drag the slider to the desired volume.


turn on browser sound 2

Step 1: Open your Browser

Step 2: In the upper right corner of the browse, there are three dots, select them.

Step 3: Select "Settings" and select "Privacy and Security."

browser privacy and security

Step 4: Now click on "Site Settings" and scroll down to find "Content"

Step 5: Under content open "Additional Content Settings"

content settings browser

Step 6: Open "Sound"

Step 7: Select "Sites can play sound", if it’s not selected.

play sound in settings

From here you can turn on, off, and manage the sound of the websites.

1.3 Check if Sound is Muted on Facebook App

Sometimes a minor problem in settings can result in no sound in Facebook messenger video. One such reason is that the sound may be muted on your Facebook App. Whenever the video is playing, notice if there's an "x" symbol along with the Volume Option. Check the option and adjust the volume according to your choice. Now, check the Facebook Messenger App sound and whether it's working.

These reasons can be why there is no sound on Facebook Messenger video calls. These were the most common reasons for this error; even if you can't solve it by checking out these possibilities, here are more fixes. So, let's check them out.

Part 2: 5 Fixes for no Sound on Facebook Messenger Video Call

Here are some great fixes that can solve the problem of no sound during messenger video calling. The problem is very frustrating, but effortless fixes discussed here can help you with trouble-free calls. Let's have a look!

2.1 Force Restart Your Device

Restarting your device and cutting the power between software and hardware solve minor glitches on any device. This process can solve the issue as there are many apps running in the background. Many of these processes can mess up with Messenger app. Also, restarting will refresh your phone's memory and solve the problem.

So, let's look at how you can force Restart on various devices.

For Android Users:

force restart android device

First of all, you can start with a standard method where you have to press and hold the "Power Button." Then, hold it till you see options like shutdown and restart on the screen. Then, select "Restart" and wait for the phone to restart automatically.

To force restart the Android device, you can:

Select and don’t release the "Power button" for few seconds.


Press and don’t release the "Power key" and "Volume Down key" for few seconds


Press the "Power" and "Volume Up" and don’t release them for few seconds. 

Try these combinations for various android phones to force restart the device.

For iPhone Users:

Force restart iPhone (8, X, iPhone XS, iPhone XR, or any iPhone 11, iPhone 12, or iPhone 13), follow these steps:

force restart iphone

Step 1: Press and quickly release the "Volume up" button.

Step 2: Do same with "Volume Down" button and then press and hold the side button

Step 3: As soon as the Apple logo appears, release the button.

To Force Restart iPhone 7:

force restart iphone 2

Step 1: Press and hold the "Volume Down" button and the "Sleep/Wake up" button simultaneously.

Step 2: Leave the buttons as soon as the Apple logo appears.

iPhone 6s or iPhone SE:

Step 1: Press and hold the "Sleep/wake up "button and the "Home button" simultaneously.

Step 2: Release the buttons as soon as the Apple logo appears.

For Windows:

To force restart the windows laptop, you can:

force restart windows

Step 1: Press CTRL + Alt +Delete option

Step 2: A new menu or window appears.

Step 3: Select between "Shut Down" and "Restart."


You can locate the Power button of the laptop and press it until the device shuts down.

For Mac:

To force restart any mac, follow these steps:

Step 1: Find out the "Power button" in your keypad of Mac

Step 2: Hold it for around 10 seconds while the screen shuts down.


Try commands "Control + Option + Command + Power." This keyboard command will shut down the Mac.

So, these were all the methods by which you can force restart your device in which you're using the Facebook messenger. In addition, the process will solve any hardware or software glitches to solve the no sound in a messenger video call.

2.2 Make Sure That Messenger is Allowed to use a Microphone

There can be no voice on a messenger video call if certain permissions are off for Messenger App. One such important permission is "Microphone permission." If the permission is disabled for Messenger, there will be no sound during the call. So, as soon as you allow Messenger to use microphone ,your video call sound will return.

To allow Messenger to use a microphone. Try the following steps:

For Android Users:

facebook microphone permission

Step 1: Go to "Settings"

Step 2: Tap on "Application" and then go to "Facebook Messenger"

Step 3: Go for "Permissions" and "toggle on the Microphone option."

For iOS Users:

facebook messenger microphone permission

Step 1: Go to "Settings"

Step 2: Select "Privacy" and then hit the "Microphone" option.

Step 3: Turn on the toggle of option "Messenger."

For Windows:

Step 1: Press "Windows + I"

Step 2: Go to the "Privacy" option

Step 3: Choose "Microphone" from the left menu.

Step 4: Turn on the permission to "Messenger App to use the Microphone"

For Mac:

Step 1: Choose the "Apple" menu

Step 2: Go for "System Preferences" and then click on "Security & Privacy"

Step 3: Click on "Privacy"

Step 4: Select "Microphone"

Step 5: Select the tick box to allow various apps' microphone permission.

2.3 Reset Messenger

Resetting Messenger app can clear data and cache which hinders with Apps functions. Any problem like no sound in Facebook Messenger will be solved which can be due to cache files. It resets all the settings to default and sorts minor glitches in the Messenger.

To reset messenger, try the following steps:

For Android Users:

facebook messenger reset

Step 1: Open "Settings"

Step 2: Select "Apps and Notifications"

Step 3: Tap on "Facebook Messenger"

Step 4: Go for "Storage & Cache"

Step 5: Clear "Cache and Data"

Step 6: Restart your device to start fresh.

If you are an iPhone user, you can just reinstall the Messenger to clear all data on the Messenger.

2.4 Uninstall and Reinstall the App

Sometimes you may have downloaded a corrupted Messenger app in the initial download. Or you just need a current updated version of the app. To solve both the issues uninstall and reinstall the Messenger. After you download non corrupted and latest version of App, sound will be back on the Messenger video call.

To do so;


Step 1: Open "Google play store" and search and tap on Facebook Messenger

facebook messenger uninstall

Step 2: Tap on "Uninstall App"

Step 3: Now, tap on "Install" to reinstall it


Step 1: Select and hold the "Facebook Messenger App"

facebook messenger reset ios

Step 2: Tap on "Remove App"

Step 3: Delete App, then tap "Delete" to confirm.

Step 4: You can reinstall the App from the Apple store.


facebook messenger windows uninstall

Step 1: Go to "Control Panel"

Step 2: Select "Programs" and then go to "Programs and Features"

Step 3: Right-click the "Facebook Messenger App," select "Uninstall," and follow the direction on the screen.


Select the App till it jiggles, and then tap the delete (cross sign) on the App. It will immediately delete the Facebook Messenger App.

2.5 Check for Bluetooth Device That Is Connected

Sometimes you forget that your device is connected to a Bluetooth headset or speaker which leads to no sound in the Facebook messenger of the original device. As soon as you disconnect this Bluetooth device from the device in which you’re using Messenger, your sound will be back in the original device.

To check this issue you can follow these steps:

Android users:

Step 1: Swipe to open the "Quick Access Menu bar"

bluetooth in android

Step 2: Check if the "Bluetooth" icon is turned on

Step 3: Turn off the Bluetooth by tapping on the icon or long tap it to open advanced settings.

Step 4: Check for possible connection with any external audio device, disconnect if there’s any.

iOS users:

Step 1: Check the Bluetooth icon on the control center, if it’s highlighted it means it’s turned on

Step 2: Long press to check the connected devices

Step 3: Turn off the Bluetooth to disconnect it with any external audio device.


bluetooth in windows

Step 1: Launch Windows through the "Windows icon" on the left bottom screen or simply press the "Windows button" from the keyboard.

Step 2: Select "Settings" and then open "Devices"

Step 3: Now open "Bluetooth & other devices."

Step 4: Check the status of Bluetooth from here.


Step 1: Click on the "Bluetooth icon" on the "Control center or Menu bar" or select the Apple menu, move to "System Preferences" and click on "Bluetooth"

Step 2: Click the switch to turn it off.


You can solve messenger call sound not working errors by trying these straightforward and effective fixes. But, frequently, some minor glitches mess up and cause this common issue. So, try them all to have a carefree video calling!

Daisy Raines

Daisy Raines

staff Editor

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