Dr.Fone - System Repair
Feb 21, 2025 • Filed to: Mobile Repair Solutions • Proven solutions
“I have recently bought a new iPhone XS (Max) / iPhone XR, and it has started to malfunction out of the blue. My iPhone XS (Max) / iPhone XR is not responding and just shows a black screen. What should I do to resolve an iPhone XS (Max) / iPhone XR screen not responding issue?”
Getting an iPhone XS (Max) / iPhone XR unresponsive screen is probably the worst nightmare for any iOS user. Sadly, a lot of people face this unwanted situation. It can be triggered by hardware or software-related issue. Needless to say, it should be fixed as soon as possible, else it can cause long-term damage to your device. To make things easier for you, I have developed an extensive guide to fix the iPhone XS (Max) / iPhone XR screen not responding issue.
Ideally, there could be numerous reasons for iPhone XS (Max) / iPhone XR to be unresponsive. Here are some of them.
There could be any other reason for the iPhone XS (Max) / iPhone XR not responding problem. Since it is tough to diagnose its exact cause, we recommend following a stepwise approach and trying solutions.
This is one of the easiest ways to fix a malfunctioning iOS device. You can forcefully restart an iOS device even if it is turned off or not responding. Instead of restarting it the usual way, it makes your device reboot forcefully. This resets its ongoing power cycle and fixes minor problems with your device. The good thing is that it doesn’t cause the loss of data on your device. Follow these simple steps to force restart your iPhone XS (Max) / iPhone XR.
Ensure that you don’t wait or halt in between while pressing the correct key combination to get the desired result.
If a simple force restart won’t fix the iPhone XS (Max) / iPhone XR unresponsive issue, you should consider trying a dedicated solution. To fix a software glitch related to your iPhone XS (Max) / iPhone XR, you can simply try Dr.Fone - System Repair (iOS). Developed by Wondershare, it can fix all the common iOS related issues without causing any data loss.
Here’s how you can use Dr.Fone - System Repair (iOS) to fix the iPhone XS (Max) / iPhone XR screen not responding issue.
Note: If your computer cannot recognize your iPhone, you need to put your phone in the DFU mode. To do this, you can view the on-screen illustrations to know the key combinations. For example, press the Volume Down and Side button at the same time for 10 seconds. Later, release the Side button while still holding the Volume Down button for 5 seconds. I have also listed the basic steps to put iPhone XS (Max) / iPhone XR in DFU mode later in this guide.
That’s it! By following this simple click-through process, you would be able to fix your iPhone XS (Max) / iPhone XR unresponsive problem and that too without any data loss. You can now safely remove your device and use it in a trouble-free manner.
Other issues you may run into:
Even if your iPhone XS (Max) / iPhone XR screen is not responding, you can still upgrade its software. To do this, you can take the assistance of iTunes. A lot of times, a device malfunctions when its iOS version has been corrupted or not been updated in a while. Therefore, it is quite important to keep your iPhone updated with the latest stable version.
This technique will resolve the issue if your iPhone XS (Max) / iPhone XR is unresponsive due to an old, corrupt, or unstable iOS version. Ideally, iTunes can update or restore your device. The update won’t get rid of its existing data while the restore process will cause a data loss.
Another way to fix the iPhone XS (Max) / iPhone XR screen not responding problem is by putting the device in recovery mode. Just like any other iOS device, you can also put your iPhone XS (Max) / iPhone XR in the recovery mode by applying the correct key combinations. Though, you should know that this method will restore your device and delete its existing data. Therefore, you should only proceed if you are ready to let go of your saved data from your device.
To put your phone in the recovery mode (and restore it afterwards), you need to take the assistance of iTunes. Here’s how you can resolve the iPhone XS (Max) / iPhone XR unresponsive problem by putting your phone in the recovery mode.
In the end, your iPhone XS (Max) / iPhone XR would be restarted in the normal mode. Nevertheless, the existing data on your phone would be lost in the process. If you have maintained a backup beforehand, then you can use it to restore your data.
The Device Firmware Update (DFU) mode allows us to update an iPhone model to its latest available firmware version. In this process as well, all the existing data on your phone would be deleted. Also, the saved settings would be restored to the previous factory settings. If you are willing to take this risk (or already have a backup of your device), then you can follow these steps to fix your iPhone XS (Max) / iPhone XR screen not responding issue.
If your iPhone XS (Max) / iPhone XR is still unresponsive, then chances are that there could be a hardware-related issue with it. To get it fixed, I would recommend visiting the nearest Apple service centre. You can locate it from its official website right here. If you want, you can call their customer support as well. An Apple customer representative will assist you and resolve any problem with your iOS device. If your phone is no longer in the warranty period, then it might cause a dent in your pocket. Therefore, you can consider this as a last resort.
By following these suggestions, you would certainly be able to fix the iPhone XS (Max) / iPhone XR screen not responding issue. To have a hassle-free experience, simply try Dr.Fone - System Repair (iOS). Apart from the iPhone XS (Max) / iPhone XR not responding issue, it can fix all the other software related problems with your device as well. Keep the tool handy as it can help you during an unwanted situation and save the day.
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