[Solved] iPhone XS (Max) Screen Not Responding - Troubleshooting Guide

“I have recently bought a new iPhone XS (Max) / iPhone XR and it has started to malfunction out of the blue. My iPhone XS (Max) / iPhone XR is not responding and just shows a black screen. What should I do to resolve an iPhone XS (Max) / iPhone XR screen not responding issue?”

Getting an iPhone XS (Max) / iPhone XR unresponsive screen is probably the worst nightmare for any iOS user. Sadly, a lot of people face this unwanted situation. It can be triggered by a hardware or software-related issue. Needless to say, it should be fixed as soon as possible else it can cause long-term damage to your device. To make things easier for you, I have come up with an extensive guide to fix the iPhone XS (Max) / iPhone XR screen not responding issue.

iphone xs (max) screen not responding-iphone xs not respongding

Part 1: Reasons why iPhone XS (Max) / iPhone XR screen is unresponsive

Ideally, there could be numerous reasons for iPhone XS (Max) / iPhone XR to be unresponsive. Here are some of them.

  • A conflict between the internal commands that would have crashed your device
  • A broken screen, loose connections, water damage, or any other hardware issue
  • Corrupt software due to malware attack or any other security reason
  • An iOS update gone wrong or has been halted in between
  • Sometimes, even a malfunctioning or corrupt app can cause this problem
  • Touchscreen is not working
  • Battery related issue
  • An unexpected change in system settings or the overwritten of system files

iphone xs (max) screen not responding-find the reason why iPhone XR screen is unresponsive

There could be any other reason for the iPhone XS (Max) / iPhone XR not responding problem as well. Since it is tough to diagnose its exact cause, we recommend following a stepwise approach and trying the following solutions.

Part 2: Force Restart your iPhone XS (Max) / iPhone XR

This is one of the easiest ways to fix a malfunctioning iOS device. You can forcefully restart an iOS device even if it is turned off or not responding. Instead of restarting it the usual way, it makes your device to reboot forcefully. This resets its ongoing power cycle and fixes minor problems with your device. The good thing is that it doesn’t cause the loss of data on your device. Follow these simple steps to force-restart your iPhone XS (Max) / iPhone XR .

  1. To forcefully restart your device, quick-press the Volume Up button first. That is, press it for a second or less and release it quickly.
  2. Right after releasing the Volume Up button, quick-press the Volume Down button as well.
  3. In the end, long press the Side button. You would have to press it for around 10 seconds at least.
  4. Let go of the Side button once you see the Apple logo on the screen.

iphone xs (max) screen not responding-force restart your iphone xs/xr

Make sure that you don’t wait or halt in between while pressing the correct key combination to get the desired result.

Part 3: Fix iPhone XS (Max) / iPhone XR unresponsive without data loss

If a simple force restart won’t be able to fix the iPhone XS (Max) / iPhone XR unresponsive issue, then you should consider trying a dedicated solution. In order to fix a software glitch related to your iPhone XS (Max) / iPhone XR , you can simply try dr.fone - Repair (iOS) . Developed by Wondershare, it can fix all the common iOS related issues without causing any data loss.

dr.fone - Repair (iOS)

  • Fix with various iOS system issues like stuck on recovery mode/ DFU mode, white Apple logo, black screen, looping on start, etc.
  • Fix other iPhone error and iTunes errors, such as iTunes error 4013, error 14, iTunes error 27, iTunes error 9 and more.
  • Only fix your iOS to normal, no data loss at all.
  • Work for all models of iPhone, iPad and iPod touch.
  • Supports iPhone XR / iPhone XS (Max) / iPhone X / 8 (Plus)/ iPhone 7(Plus)/ iPhone6s(Plus), iPhone SE and the latest iOS version fully!New icon
Available on: Windows Mac
3981454 people have downloaded it
  • The tool can fix all the major iOS issues like unresponsive screen, bricked phone, iTunes errors, virus attack, and so much more.
  • All the existing data on your device will be retained.
  • It will automatically upgrade your iOS device to the latest stable firmware
  • No damage will be done to your device or its data
  • If a device is jailbroken, then it will automatically be upgraded to a non-jailbroken phone.
  • Extremely user-friendly with an intuitive interface
  • Compatible with every leading iOS device (including iPhone XS (Max) / iPhone XR and iPhone X)
  • Here’s how you can use dr.fone – Repair (iOS) to fix the iPhone XS (Max) / iPhone XR screen not responding issue.

    1. Download dr.fone – Repair (iOS) on your Mac or Windows PC by visiting its official website. Launch the dr.fone toolkit and select the “Repair” module.

    iphone xs (max) not responding-select the “Repair” module

    1. Connect your malfunctioning iPhone XS (Max) / iPhone XR to the system using an authentic lightning cable. To begin the process, just click on the “Start” button.

    iphone xs (max) not responding-Connect your iPhone XS (Max) / iPhone XR to the system

    1. The application will automatically detect your device and list its basic details. You can verify them from here. We recommend copying its serial number as it would be used afterwards.

    iphone xs (max) not responding-detect your device

    1. Now, you need to put your phone in the DFU mode. To do this, press the Volume Down and Side button at the same time for 10 seconds. Later, release the Side button while still holding the Volume Down button for 5 seconds. You can view the on-screen illustrations to know the key combinations. I have also listed the basic steps to put iPhone XS (Max) / iPhone XR in DFU mode later in this guide.

    iphone xs (max) not responding-put iPhone XS (Max) / iPhone XR in DFU mode

    1. Once your phone would enter the DFU mode, the application will detect it automatically. On the next window, you need to confirm some basic details related to your phone (including its model and serial number). After providing the correct details, click on the “Download” button.

    iphone xs (max) not responding-confirm some basic details related to your phone

    1. You would have to wait for a while as the application will download the latest stable firmware update for your device. Try to maintain a stable internet connection so that the download can be completed without any lag.

    iphone xs (max) not responding-download the latest stable firmware update

    1. When the application would complete the download, it will inform you with the following prompt. In order to resolve the iPhone XS (Max) / iPhone XR not responding issue, click on the “Fix Now” button. Just make sure that you have selected the “Retain native data” option here so that the existing data on your phone would be kept intact.

    iphone xs (max) not responding-Fix Now

    1. Just wait for a few minutes as the application would update your device and fix it. It will automatically be restarted in the normal mode with an updated firmware.

    iphone xs (max) not responding-update your device and fix it

    That’s it! By following this simple click-through process, you would be able to fix your iPhone XS (Max) / iPhone XR unresponsive problem and that too without any data loss. You can now safely remove your device and use it in a trouble-free manner.

    Other issues you may run into:

  • iPhone XS (Max) Won't Turn On
  • How to Unlock iPhone XS (Max) Without Passcode
  • How to Restore iPhone XS (Max) from Backup

  • Part 4: Update your iPhone XS (Max) / iPhone XR to the latest software

    Even if your iPhone XS (Max) / iPhone XR screen is not responding, you can still upgrade its software. To do this, you can take the assistance of iTunes. A lot of times, a device malfunctions when its iOS version has been corrupted or not been updated in a while. Therefore, it is quite important to keep your iPhone updated with the latest stable version.

    If your iPhone XS (Max) / iPhone XR is unresponsive due to an old, corrupt, or unstable iOS version, then this technique will resolve the issue. Ideally, iTunes can update or restore your device. The update won’t get rid of its existing data while the restore process will cause a data loss.

    1. Launch an updated version of iTunes on your Mac or Windows PC and connect your iPhone XS (Max) / iPhone XR to it using an authentic lightning cable.
    2. Select your iPhone from the list of the connected devices and go to its Summary tab.
    3. From here, you need to click on the “Check for Update” option. This will make iTunes automatically check for the latest stable iOS update for your device. If you want, you can also restore your phone from here as well. The restore process will delete the existing data and update your phone.

    iphone xs (max) screen not responding-

    1. Confirm your choice and wait for a while as iTunes will download the iOS software update. You can see the progress from an on-screen indicator on the top-right corner of the interface.

    iphone xs (max) screen not responding-

    1. Once iTunes has completed the download, it will automatically install the update and restart your phone.

    Part 5: Restore iPhone XS (Max) / iPhone XR in Recovery Mode

    Another way to fix the iPhone XS (Max) / iPhone XR screen not responding problem is by putting the device in recovery mode. Just like any other iOS device, you can also put your iPhone XS (Max) / iPhone XR in the recovery mode by applying the correct key combinations. Though, you should know that this method will restore your device and delete its existing data. Therefore, you should only proceed if you are ready to let go of your saved data from your device.

    In order to put your phone in the recovery mode (and restore it afterward), you need to take the assistance of iTunes. Here’s how you can resolve the iPhone XS (Max) / iPhone XR unresponsive problem by putting your phone in the recovery mode.

    1. To start with, launch iTunes on your Mac or Windows system. Make sure that you have an updated version of iTunes installed.
    2. Now, using a lightning cable, you need to connect your iPhone XS (Max) / iPhone XR to your computer.
    3. Great! Once your phone is connected, quick-press the Volume Up button. Press it for a second or less and release it quickly.
    4. Right after that, you need to quick-press the Volume Down button as well.
    5. As soon as the Volume Down button is released, press and hold the Side button.
    6. Keep pressing the Side button for the next few seconds. Release it when the connect-to-iTunes symbol would appear on its screen.

    iphone xs (max) screen not responding-put your phone in the recovery mode

    1. In this way, iTunes will automatically detect that your phone is in the recovery mode and would provide the following prompt. Click on the “Restore” option and follow the simple on-screen instructions.

    iphone xs (max) screen not responding-follow the simple on-screen instructions

    In the end, your iPhone XS (Max) / iPhone XR would be restarted in the normal mode. Nevertheless, the existing data on your phone would be lost in the process. If you have maintained a backup beforehand, then you can use it to restore your data.

    Part 6: Restore iPhone XS (Max) / iPhone XR in DFU Mode

    The Device Firmware Update (DFU) mode allows us to update an iPhone model to its latest available firmware version. In this process as well, all the existing data on your phone would be deleted. Also, the saved settings would be restored to the previous factory settings. If you are willing to take this risk (or already have a backup of your device), then you can follow these steps to fix your iPhone XS (Max) / iPhone XR screen not responding issue.

    1. Launch an updated iTunes version on your Mac or Windows PC.
    2. Using a lightning cable, connect your iPhone XS (Max) / iPhone XR to the system. Make sure that your device is turned off (if it isn’t already).
    3. Press the Side (on/off) key on your iPhone XS (Max) / iPhone XR for around 3 seconds.
    4. While still holding the Side key, press and hold the Volume Down button.
    5. Keep pressing both the keys for another 10 seconds. In case if your phone reboots, then start from the beginning as it means you have made a mistake.
    6. Now, gradually release the Side key while still holding the Volume Down button.
    7. Keep pressing the Volume Down button for another 5 seconds. If you get the connect-to-iTunes symbol on the screen, then start again.
    8. Ideally, your phone should maintain a black screen in the end. If this is the case, then it means your iPhone XS (Max) / iPhone XR has entered the DFU mode.

    iphone xs (max) screen not responding-Restore iPhone XS (Max) / iPhone XR in DFU Mode

    1. Once your phone has entered the DFU mode, it would be detected by iTunes and will display the following prompt. Confirm your choice and follow the on-screen instructions to restore your device.

    iphone xs (max) screen not responding-Confirm your choice

    Part 7: Reach out to an official Apple Support channel

    If your iPhone XS (Max) / iPhone XR is still unresponsive, then chances are that there could be a hardware-related issue with it. To get it fixed, I would recommend visiting the nearest Apple service center. You can locate it from its official website right here. If you want, you can call their customer support as well. An Apple customer representative will assist you and resolve any problem with your iOS device. If your phone is no longer in the warranty period, then it might cause a dent in your pocket. Therefore, you can consider this as a last resort.

    iphone xs (max) screen not responding-Reach out to an official Apple Support channel

    By following these suggestions, you would certainly be able to fix the iPhone XS (Max) / iPhone XR screen not responding issue. To have a hassle-free experience, simply try dr.fone - Repair (iOS) . Apart from the iPhone XS (Max) / iPhone XR not responding issue, it can fix all the other software related problems with your device as well. Keep the tool handy as it can help you during an unwanted situation and save the day.

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    Wondershare Editor

    Sep 28,2018 9:23 am / Posted by Selena Lee to iPhone XS

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