[Full Guide] How To Fix Facebook Marketplace Not Working

Daisy Raines

Jun 09, 2022 • Filed to: Manage Social Apps • Proven solutions

Facebook Marketplace promises to harness the incredible footfall Facebook sees every day for sellers. There are over a billion Marketplace users around the world. It can be frustrating if Facebook Marketplace is not working or loading for you. Read on to find out why and how to fix the Facebook Marketplace not loading issue.

Part 1: 5 Common Facebook Marketplace Errors

Let's start the journey with common Facebook Marketplace errors people see.

1. Marketplace Not Available Error

One of the most common Facebook Marketplace errors people see is that Marketplace is not available to them. This is due to a number of reasons and criteria.

2. Marketplace Option Missing

Sometimes, the option to access Marketplace is missing from the menu altogether.

3. Unable To List Items On Marketplace

Users are sometimes unable to list their items for sale on Facebook Marketplace. These are glitches that users have no control over and can do nothing about.

4. Checkout Problems On the Marketplace

Checkout problems can occur for users who are not able to check out items. These issues could be at Facebook's end or the payment processor's end, and again, users have zero control over them and can do nothing about them.

5. Unable To Access Full Facebook Marketplace

Sometimes, users are not able to see certain categories of ads on Facebook Marketplace.

Part 2: Why Is Facebook Marketplace Not Working/ Loading?

What is with Facebook Marketplace not working? What are the reasons for these errors? Facebook users who want to try Marketplace are often stuck when they find Facebook Marketplace is not available to them or the option itself is missing. Here are a few reasons why Facebook Marketplace won't load or Facebook Marketplace not working altogether.

A New Facebook Account

Facebook, in an attempt to limit misuse and curtail abuse of service, does not allow new user accounts to access Marketplace for a while. Using your facebook account for a while like a normal user will open up the Marketplace for you.

Minor Account

Considering this is a marketplace where financial transactions take place, a Facebook account with an age under 18 will not be allowed to access Facebook Marketplace anyway.

Regional Limitations

Facebook Marketplace is currently not rolled out across the globe. There are only about 70 countries where Facebook Marketplace is active. Wait until your location gets access to Facebook Marketplace. How to know if Facebook Marketplace is available in my country/region? Check this link from Facebook: https://facebook.com/marketplace to see which countries Facebook Marketplace will work in today.

Facebook App Needs Updating

If you are on an old phone where the Facebook app does not get updates anymore, this might be the reason you are looking to finally make the upgrade! Your Facebook app might be too old to get access to Facebook Marketplace. Try updating your Facebook app, if possible, or else you know what to do!

Poor Internet Connectivity

Cellular data can be unstable if signal reception is poor or inadequate. So, if one moment Facebook Marketplace was working and the other moment Facebook Marketplace is not loading, this could be due to poor internet connectivity.

Part 3: 5 Tips To Fix Facebook Marketplace Not Working On iPhone/iPad/Android

Now, without further ado, let's dive in and fix the Facebook Marketplace not working issue. In this part, we are looking at fixing Facebook Marketplace not working on iPad/iPhone/Android, meaning, the Facebook app.

Tip 1: Check For Facebook App Update

One of the first things to do, something that takes next to no effort, is to check for updates when an app is not working. Check the Google Play Store for Android devices and Apple App Store for iOS/iPadOS devices to see if there is an update available for the Facebook app.

Tip 2: Restart The Device

Restarting fixes most annoyances because it resets things on some level. On a network level, it reestablishes connections. That might be all you need to get Facebook Marketplace not working issue resolved.

Restart An Android Device

Step 1: Press and hold the Power button on your device till the power options appear.

Step 2: Tap Restart.

Restart An iOS Device

Step 1: Go to Settings > General > Shut Down.

Step 2: Slide the slider and shut down the device.

Step 3: Press the Side button a few seconds later and restart the device.

Tip 3: Clear App Cache

Facebook stores browser cache and clearing that cache can often un-choke things enough for the app to start functioning again. If Facebook Marketplace won't load, clearing the app browser cache might do the trick.

Step 1: Launch the Facebook app and click the hamburger menu icon at the bottom.

clear facebook browser cache

Step 2: Click the Gear icon at the top.

clear facebook browser cache

Step 3: Go to Permissions > Browser.

clear facebook cache

Step 4: Tap Clear.

clear facebook cache

Tip 4: Log Out And Log Back Into Facebook

Signing out and back into Facebook can sometimes resolve issues such as Facebook not loading, or Facebook Marketplace not working. To log out of the Facebook app and log back in:

Step 1: Tap Menu in the Facebook app, scroll down and tap Log Out.

log out of facebook app

Step 2: Once signed out, log back in.

Tip 5: Uninstall And Reinstall Facebook App

When other simpler solutions do not seem to work, we take slightly more elaborate measures. In the case of Facebook Marketplace not working where we have tried some basic troubleshooting, it might be time to uninstall and reinstall the app altogether to see if that fixes the issue.

On Android

Step 1: Go to Settings > Apps > App Management > Facebook.

uninstall facebook android

Step 2: Tap Uninstall and tap OK to confirm.

Step 3: Go to Play Store and download Facebook again.

On iOS

Step 1: Tap and hold the Facebook icon until the contextual menu appears.

uninstall facebook ios

Step 2: Tap Remove App and then tap Delete App to confirm.

Step 3: Go to App Store and download Facebook again.

Part 4: 5 Tips To Fix Facebook Marketplace Not Working On PC

Okay, so far that was how to fix Facebook Marketplace not working on iPad/iPhone/Android. But what about Facebook Marketplace not working on the desktop web browsers? How to fix Facebook Marketplace not working on PC?

To fix Facebook Marketplace not working on PC, there are four things you can do.

Tip 1: Clear Cookies And Site Data From Web Browser

Be it any web browser such as Chrome, Safari, Firefox, or Edge, the Settings menu has options to clear cookies, cache, and data stored by the browser. The exact words may be different, but the options are in fairly similar places. This is how to clear cookies and site data in Firefox:

Step 1: Click the hamburger menu at the top-right of the Firefox window and select Settings from the dropdown menu.

clear web browser cache class=

Step 2: Click Privacy and Security from the left sidebar.

Step 3: Scroll down and under Cookies and Site Data, click the button that reads Clear Data.

clear web browser cache

Step 4: Check both boxes and click Clear to remove all site data and cookies.

Step 5: In a new browser tab, open Facebook again and log in.

Tip 2: Try Private Browsing Mode/ Incognito Mode In Web Browser

Private Browsing mode or Incognito mode as Chrome calls it, is beneficial for a lot of reasons. It is, technically, sandboxed from the rest of the browser cache and settings. So, using private browsing effectively means using a clean browser without any ‘baggage’ as they say. This enables you to see if your browser settings or cookies or other data are interfering with your ability to access Facebook Marketplace in any way.

Tip 3: Disable Extensions And Content Blocker Apps

Sometimes, extensions and content blocker apps do have permissions and privileges to work even in incognito mode/ private browsing mode, so it may do you good to disable them altogether temporarily to see if that was causing Facebook Marketplace not working problem.

A case in point is content blockers. Facebook is notorious for tracking and fingerprinting every human being on the planet if they are online, and content blockers make it their goal to try and help the users out of that situation. So, sometimes, things break on the Facebook site. For example, using a certain content blocker, even at default settings, removed the Log In/ Create Account button on the Facebook Business page! It was only after a long struggle when we disabled the content blocker did we realize that the button was there all along, it was our content blocker removing it.

The same can happen with Facebook Marketplace. Maybe Facebook Marketplace not working issue is due to your specific content blocker settings and preferences, the filters you are using, and the way you customized it. So, to eliminate those issues, disable extensions in the web browser so we have a clean slate to work with and see if an extension was interfering with Facebook Marketplace in our web browser.

These settings are for Firefox, but the method is similar for all browsers.

Step 1: Click the hamburger menu at the top right of the Firefox window and click Settings.

Step 2: Scroll down till the end and click Extensions from the sidebar.

disable extensions in firefox

Step 3: Disable all extensions temporarily.

Step 4: Visit Facebook again and check if Facebook Marketplace loads.

Tip 4: Use A More Popular Browser

Google Chrome is the most popular web browser in the world. Yet, Mozilla Firefox and Microsoft Edge, and Apple Safari have their user bases. So, if you are using, say, Apple Safari to access Facebook, try using Firefox. If you are using Firefox or Microsoft Edge, try Google Chrome.

Tip 5: Try The Facebook Marketplace URL Directly

Now, this is more of a hack. In case you are unable to see Facebook Marketplace in your Facebook menu, you can use your desktop browser to go to the Facebook Marketplace URL directly and see if that works for you.

Visit Facebook Marketplace here: https://facebook.com/marketplace.

Part 5: More About Facebook Marketplace For Your Knowledge

Here are two commonly asked questions you might want to be answered about Facebook Marketplace.

1. Why use Facebook Marketplace?

Facebook Marketplace and eBay are not really comparable when it comes to the user base. Facebook has over a billion users whereas eBay has just about a few hundred million. With billions of eyeballs every day, it makes more sense to use Facebook Marketplace instead of eBay to sell and buy.

2. What to do if Facebook Marketplace is revoked?

If your Facebook Marketplace access is revoked, and you believe you did not violate any terms and conditions, you can submit a review request to Facebook to have your Facebook Marketplace access restored.

Conclusion

Facebook is slowly launching Facebook Marketplace all over the world, and it is a great way to buy and sell items. If Facebook Marketplace is not working for you, chances are it is not yet launched in your region. However, if you believe that is not the case, there are fixes you can try to get Facebook Marketplace working again.

Daisy Raines

Daisy Raines

staff Editor

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