How To Deal With the Phone Screen Black But Still Works?

Part 1: Why Did My Phone Screen Go Black but Still Works? Common Causes

Experiencing a cell phone blank screen is not exclusive to Android or iOS users. A phone screen not turning on happens all the time due to several factors that may or may not be out of your control. While they can be frustrating, here are some common causes you should know as to why your phone screen went black but still works.

A Drained Battery

When your phone screen goes black, the first thing to check is the battery. It's a common issue that many users face. Simply plug your device into a charger and wait for it to power back on. If this resolves the problem, you've avoided a frustrating experience with a simple fix.

App Troubles

If your phone is working, but the screen is black, there’s also a high probability that you are having an isolated issue with a particular application. An app could be loading something, which often happens for streaming apps such as YouTube, Netflix, Prime, and more, especially if you have slow internet connectivity.

Software Issues

A black screen on your phone might be caused by a software issue, such as a system crash or freeze. This indicates a critical error in your Android device’s system. To resolve it, try rebooting your phone immediately to restore functionality.

Hardware Problem

If you dropped your phone, there’s a high chance the LCD connectors went loose due to the physical impact. If this happened to you, the phone might be working, but the screen is black due to the LCD cable dislodging. Another issue could be your phone got exposed to extreme temperatures. This can also cause a black screen but your phone is still on.

Part 2: How To Fix Black Screen on Your Phone

Here are four valuable methods you should know on what to do when your phone screen goes black on your iPhone or Android smartphone to get them working again.

Method 1: Force Restart your Android/iOS Smartphone

If your phone screen is black but still works, force restarting it is the easiest way to fix it. The following are the detailed steps for both Android and iOS devices.

How to Force Restart your Android Device

Here is how you force restart an Android device when your phone screen doesn’t turn on.

Step 1: Press and hold the Power and Volume Down buttons simultaneously.

Step 2: Hold the same buttons until your device restarts, and display the phone’s logo.

How to Force Restart your iOS Device

If you own the latest iPhone models, here are the method of restarting it from iPhone 8 up to 14.

Step 1: Press and immediately release Volume Up. Next, press and immediately release Volume Down.

Step 2: Press and hold Sleep/Wake until you see the Apple logo.

Note: If you own an iPhone 7, press and hold the Side button and Volume Down simultaneously until you see the apple logo.

Method 2: Uninstall or Update Outdated Applications

In some cases, a black screen on your iPhone or Android phone may be caused by incompatible or malfunctioning apps. If an app is frequently crashing, it could trigger display issues, including a blank screen. Uninstalling the problematic app can help resolve the issue

Method 3: Inspect the LCD Connectors

If your phone screen goes black but still works, you should inspect the logic board to the LCD screen to see if it has become disconnected. It is common for smartphones that often get dropped a few times. It’s best to plug the connectors back to regain your screen’s functionality.

However, resolving this issue often requires technical expertise. If you're not familiar with the process, it's advisable to seek professional assistance. Attempting repairs without proper knowledge could potentially cause further damage to your device.

Method 4: Perform a Factory Reset

If all the methods above did not solve your problem, the last resort you can take is to perform a Factory Reset. This method works on Android and iOS smartphones and erases all your data. It is the quickest way to try to fix why your phone screen went black. Here are the steps.

For Android Users

If you’re on Android, tap Settings > Backup and Reset. Tap on Factory data reset > Delete all to initiate the factory reset. If you cannot do this, here’s how to perform a factory reset manually using Recovery Mode.

Note: The process of booting into Recovery Mode is not the same across all Android devices and depends on the manufacturer and model of your phone. Refer to your owners manual to see which method is the right one for your Android device.

Step 1A: Press and hold the Power button and Volume Down buttons simultaneously and continue holding until the screen starts.

Step 1B: For Android devices with a Home button, press and hold the Home button and the Power button and continue holding until the screen starts.

Step 1C: Press and hold the Power button as well as the Volume Up and Volume Down buttons simultaneously and continue holding until the screen starts.

Step 2: Use the Volume buttons to navigate the choices and select Wipe data/factory reset and confirm your choice with the Power button.

Step 3: Simply wait for the process to complete and wait for your Android device to restart automatically.

For iOS Users

Step 1: For iOS users, meanwhile, tap Settings > General > Transfer or Reset iPhone.

Step 2: Next, choose Erase All Content and Settings. Check the list of items you want to remove.

Step 3: Tap Continue and enter your iPhone passcode. A message warns you that the process will delete all media and data and reset all settings.

Step 4: Tap Erase iPhone to confirm. You’ll be asked to type in your Apple ID and password if Find My is active. Enter your password and tap Erase.

Part 3: How To Fix Black Screen Phone With an Alternative

If your phone screen went black but still works and doing the methods above did not solve the issue, you can use Wondershare Dr.Fone for iOS and Android as a last resort. It’s one of the most popular smartphone repair tools today, enabling you to fix all kinds of annoying scenarios. These include black screen, boot loop, white screen of death, bricked iOS or Android device, and more.

Key Features

• Fix all Android and iOS Problems in Minutes

Dr.Fone – System Repair quickly resolves various Android and iOS issues, including black screen, white screen of death, screen freezes, boot loops, and recovery mode problems. Fix your device in under 10 minutes and get back to using it without wasting time.

• Supports up to 1000+ Android Smartphones and the latest iOS

Dr.Fone – System Repair fully supports all iOS versions, including iOS 16 and iOS 16 beta, ensuring no data loss while fixing your device. For Android users, the app is compatible with over 1000 Android models, offering versatile solutions for various smartphone issues.

Tech Specs

Dr.Fone – System Repair (Android)’s minimum system requirements for your computer are listed below.

Meanwhile, here are the system requirements for Dr.Fone – System Repair (iOS).

Pros and Cons

Pros

• Fone – System Repair for iOS and Android has a clutter-free and beginner-friendly user interface. It’s easy to understand and use, so you can start immediately.
• Both the iOS and Android versions finish the repair tasks within less than 10 minutes to save you time.

Cons

• Each version for each OS is sold separately.
• The free version works up to your device’s compatibility. Once you start the repair process, the app will ask you for a valid license key.

How to Fix Black Phone Screen With Dr.Fone – System Repair

Here’s how to fix your phone screen with Dr.Fone – System Repair on iOS/Android.

Step 1: Download and install Dr.Fone – System Repair for iOS or Android. Next, open the program and connect your smartphone.

Step 2A (For iOS): Choose the correct model of your iPhone for the program to be able to download the appropriate firmware package.

Step 2B (For Android): Click Start. On the next window, choose the Brand, Name, Model, Country, and Carrier of your smartphone, then click Next.

Step 3: Follow the on-screen instructions provided on the main program window and wait for the repair process to complete.

safe & secure

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• Effortlessly unlock various locks on your device.
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Conclusion

Our increasing reliance on smartphones has led to amazing advancements in new technologies. However, lingering issues such as your phone screen not turning on or your phone screen being black but still working are ongoing problems to many. That’s why learning how to prevent these events is essential to take care of your smartphone.

If the above solutions don't work, Wondershare Dr.Fone for iOS and Android can fix your issues in under 10 minutes. Download it for free on Windows or Mac to try it out yourself.