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WhatsApp Calls Not Working on iPhone 13? 10 Fixes

Mar 12, 2026 • Filed to: Social App Management • Proven solutions

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I’ve iPhone 13 and only the WhatsApp calls are not ringing. All other calls including the FaceTime are ringing. I’ve tried everything including uninstalling the app, changing settings, and restoring the iPhone. The calls ring when in using the Whatsapp app but doesn’t ring after I’ve exited. This is really annoying. Pls help!

If WhatsApp calls are not working on your iPhone 13, you may notice problems such as calls not connecting, calls cutting out, or WhatsApp saying “call failed”. This issue can happen because of microphone permission problems, network connectivity issues, outdated apps, or iOS system bugs.

Fortunately, there are several proven solutions you can try to fix WhatsApp call not connecting on iPhone. In this guide, we will explain why WhatsApp calls stop working and show step-by-step methods to restore voice and video calls on your iPhone.

Quick Fix: WhatsApp Calls Not Working on iPhone

If your WhatsApp calls are not connecting or keep failing on iPhone, the issue is usually caused by permission settings, network problems, outdated apps, or system bugs.

Try these quick solutions first:

  • Enable microphone and camera permissions for WhatsApp
  • Update WhatsApp to the latest version
  • Check your internet connection
  • Allow cellular data and background refresh for WhatsApp
  • Restart your iPhone

If the issue persists, repairing the iOS system may resolve deeper software conflicts.

Part 1: How to Fix WhatsApp Calls Not Working On iPhone 13

Common WhatsApp Call Issues on iPhone

Users experiencing WhatsApp calling issues often report the following problems:

  • WhatsApp call not connecting
  • Call failed on WhatsApp
  • WhatsApp calls cutting out on iPhone
  • Microphone not working during WhatsApp calls
  • Unable to place WhatsApp voice or video calls

If you experience any of these issues, follow the troubleshooting methods below.

Regardless of whether WhatsApp calls stopped working on iPhone 13 or WhatsApp calls not working at all on your iPhone 13, the reasons and fixes are similar for all issues related to WhatsApp not working for iPhone 13 calls. Here are possible checks and fixes to help you get going and make WhatsApp calls on iPhone 13.

Solution 1: Check for Microphone Permissions

If WhatsApp does not have permission to access your microphone, voice calls will fail or you may not be able to place a call at all. This is one of the most common reasons why users report WhatsApp call not connecting on iPhone.

To fix this issue, make sure WhatsApp has permission to use your microphone in iPhone settings.

Here is how to set permissions to fix WhatsApp calls not working issue on iPhone:

  • Step 1: Go to Settings on your iPhone and tap Privacy.
  • Step 2: Tap Microphone and enable WhatsApp if it was turned off.

 microphone permission for whatsapp

Now, the WhatsApp calls not working on iPhone 13 would be resolved and you would be able to make voice calls using WhatsApp again.

Solution 2: Check for Camera Permissions

If you are unable to make WhatsApp video calls on iPhone 13, this means WhatsApp does not have access to your camera and this permission needs to be enabled for the app. Here is how to enable WhatsApp video calls on iPhone 13:

  • Step 1: Go to Settings on your iPhone and tap Privacy.
  • Step 2: Tap Camera and enable WhatsApp if it was turned off.

 camera permission for whatsapp

Now, WhatsApp video calls not working on iPhone 13 would be fixed and you would be able to make video calls using WhatsApp properly.

Solution 3: Check for Microphone Permissions in Screen Time

If for the above two solutions you found that both microphone and camera were enabled, this means that it is possible Microphone is not allowed in Screen Time, and you can check for it here:

  • Step 1: Go to Settings and tap Screen Time.
  • Step 2: Tap Content and Privacy Restrictions and see if the Microphone is set to Allow.

microphone permission in screen time

If not, you will have to enable this. If you do not have a passcode to access Screen Time, speak with the administrator of your device.

Solution 4: Reset WhatsApp Notification Settings

If you are not being notified of calls on WhatsApp, you could reset notifications in WhatsApp itself. WhatsApp will also show you if you need to enable notifications in iOS settings on this same screen. Here is how to reset WhatsApp notification settings on iPhone:

  • Step 1: Go to WhatsApp and tap the Settings tab.
  • Step 2: Tap Notifications.

reset notification settings

  • Step 3: Tap Reset Notification Settings.

Solution 5: Update WhatsApp

Using an outdated version of WhatsApp may cause problems such as WhatsApp call failed or calls not connecting. Developers frequently release updates that fix bugs affecting voice and video calls.

Updating WhatsApp ensures compatibility with the latest iOS version and improves call stability.

This is often done for something that enables better security and safety of user data and enables a safer, more secure experience. Keep your WhatsApp updated to ensure seamless services. Here is how to check for updates on WhatsApp:

  • Step 1: Launch App Store and tap your profile picture on the top right corner.
  • Step 2: Pull the screen down to refresh the list of updates and see if WhatsApp needs an update.

Solution 6: Reinstall WhatsApp

You may also consider reinstalling WhatsApp. Note that this might delete your user data unless backed up.

To back up user data:

  • Step 1: Under the Settings tab in WhatsApp, tap Chats.
  • Step 2: Tap Chat Backup.

backup whatsapp chats

  • Step 3: Tap Backup Now regardless of what you see there about the last backup date and time.

Now, to delete and reinstall WhatsApp:

  • Step 1: Long-press the WhatsApp icon on the Home Screen.

delete WhatsApp in ios

  • Step 2: Tap the (-) symbol on the icon.

delete WhatsApp in ios 2

  • Step 3: Tap Delete App.

delete WhatsApp in ios 3

And confirm once again to delete WhatsApp.

  • Step 4: Open the App Store and tap your profile picture at the top right corner.
  • Step 5: Select Purchased and then My Purchases.

download whatsApp from app store

  • Step 6: Search for WhatsApp and tap the symbol beside it that looks like a cloud with a downward pointing arrow.

Solution 7: Check Your Internet Connection

WhatsApp voice and video calls rely entirely on an internet connection. If your Wi-Fi signal is weak or unstable, you may experience issues such as WhatsApp call failed or calls that cannot connect. If you are trying to make voice calls using WhatsApp and voice calls are not working on iPhone, this could be one of the reasons why. You can disable Wi-Fi if Wi-Fi is enabled, you can enable Wi-Fi if you were on cellular and were unable to make voice calls on iPhone. Here is how to enable/disable Wi-Fi on iPhone:

  • Step 1: From the top right corner of your iPhone, make a sharp swipe down to launch Control Center.
  • Step 2: Toggle Wi-Fi On if it is greyed out, or Off it is On.

Here is how the two look:

wifi disabled

wifi disabled 2

Solution 8: Allow Cellular Data and Background for WhatsApp

If you were trying to make voice calls in WhatsApp using your cellular data, and you faced a WhatsApp call not working issue, it could be due to WhatsApp not having the requisite access to data. Here is how to enable cellular data access to WhatsApp:

  • Step 1: Launch Settings and scroll down to find WhatsApp.

mobile data access

  • Step 2: Here, toggle Cellular Data On.
  • Step 3: Also toggle Background App Refresh On.

Solution 9: Disable Low Data Mode On iPhone

While voice calls using WhatsApp do not account for any sizeable chunk of your data, it is still possible for the calls to not function properly if Low Data Mode is enabled on your iPhone. Check the steps below to disable Low Data Mode on iPhone:

  • Step 1: Launch Settings and tap Cellular Data.
  • Step 2: Tap Cellular Data Options.

mobile data access

  • Step 3: Toggle Low Data Mode Off.

Solution 10: Restore iOS Firmware

If WhatsApp calls still do not work after trying the fixes above, the problem may be caused by deeper iOS system errors. In such cases, repairing the iOS system can restore normal WhatsApp functionality. If that makes you think it is a troublesome, time-consuming thing, we have just the tool for you - Dr.Fone - System Repair (iOS) - that features intuitive, easy-to-use modules that cater to specific purposes. Dr.Fone - System Repair (iOS) lets you restore iOS firmware smoothly while guiding you in step by step way and with clear instructions that you can understand, instead of the error codes that you face when doing it the Apple way using iTunes or macOS Finder.

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Here is how to use Dr.Fone - System Repair (iOS) to fix iOS issues that might be causing WhatsApp call issues on iPhone 13:

  • Step 1: Get Dr.Fone.
  • Step 2: Connect iPhone to computer and launch Dr.Fone.
  • Step 3: Select the System Repair > iPhone > iOS Repair module.

system repair 2

  • Step 4: The Standard Mode fixes most issues on iOS such as the one you are facing now, WhatsApp calls not working on iPhone, and it does so without deleting user data.
  • Step 5: After Dr.Fone detects your iPhone model and iOS version, confirm that the identified details are correct and click Start:

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  • Step 6: The firmware will be downloaded and verified, and you can now click Fix Now to start restoring iOS firmware on your iPhone.

system repair 4

After Dr.Fone - System Repair (iOS) finishes, the iOS system issues will go. Now when you install WhatsApp again, the voice call not working on the WhatsApp issue will likely not surface.

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Why WhatsApp Calls Are Not Working on iPhone

Several factors can cause WhatsApp calling issues on iPhone:

  • Microphone or camera permissions disabled
  • Poor internet connection or unstable Wi-Fi
  • Outdated WhatsApp application
  • Low Data Mode restricting background activity
  • Temporary iOS system bugs

Identifying the cause helps you apply the correct fix quickly.

Part 2: General FAQ Regarding WhatsApp Calls

Question 1: Can I make voice or video calls from WhatsApp Desktop?

Yes, you can make voice or video calls on WhatsApp Desktop if you are using Windows 10 64-bit build 1903 or newer and macOS 10.13 or newer for Apple. If you have a lower version of the operating system there is no official way for you to make voice and video calls on WhatsApp Desktop.

Question 2: Why are WhatsApp Calls not working when I call someone in Dubai?

WhatsApp Calls are not working in some countries, such as China, and Dubai, because WhatsApp is banned in those countries by their respective governments. If you are trying to call someone in a country where WhatsApp is banned, WhatsApp Calling will not work.

Question 3: Why are WhatsApp calls not connecting with Car Bluetooth?

WhatsApp is a messenger app that offers voice and video calling through the internet. It is not recognized as a phone app and hence you will not be able to receive calls using your car Bluetooth if you are using Android. However, that limitation disappears when you are using an iPhone. Another reason to love the iPhone!

Question 4: How much data does a 1-hour WhatsApp call use?

WhatsApp voice calls consume data at the rate of about 0.5 MB per minute whereas video calls consume about 5 MB per minute. This translates to about 30 MB per hour of voice calling and 300 MB per hour of video calling on average.

Conclusion

WhatsApp calling is one of the most widely used communication features today. When WhatsApp calls are not working on iPhone 13, it can be extremely frustrating.

Fortunately, most WhatsApp calling issues are caused by simple problems such as missing permissions, network connectivity issues, or outdated apps. By following the solutions in this guide, you should be able to restore WhatsApp voice and video calls quickly.

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FAQs

WhatsApp calls may fail due to missing microphone permissions, poor internet connection, outdated apps, or network restrictions.
Go to Settings → Privacy → Microphone and enable WhatsApp to allow the app to access your microphone.
A WhatsApp call may fail due to poor internet connectivity, restricted permissions, or server issues affecting WhatsApp services.
Yes. Repairing the iOS system can fix software errors that interfere with apps like WhatsApp.

Daisy Raines

staff Editor

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Generally rated4.5(105participated)

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