iPhone 13 Not Receiving Calls? Top 14 Fixes!

Jul 12, 2024 • Filed to: Mobile Repair Solutions • Proven solutions


When your iPhone 13 is not receiving calls, it can be a huge trouble and frustration. Maybe, someone is stuck in an emergency and calling you. But you're not able to pick the incoming call. Or, it's your family calling you, and your iPhone 13 isn't receiving the call. And, the problem mainly arises when it's important to get in touch with people. Such a hassle!

Now, the good news! There are many quick and easy fixes for the issue, like iPhone 13 not receiving calls. And, moving forward in this blog, we're going to explain all these solutions to you.

So, let's get started:

Top 14 Fixes for Fix iPhone 13 Not Receiving Calls

There can be various reasons behind these call errors, starting from technical glitches to bugs. However, we have crafted a list of solutions to help you with most root causes. Make sure to read the steps thoroughly and implement them as given:

#1 Restart Your iPhone 13

As the first and quick solution, restarting your device might help. This method would work if the "iPhone 13 not receiving calls" happens because of software-related or hardware-related issues. Thus, it's worth seeing whether a quick device restart fixes the issue or not. Here are the steps you can follow:

  • Press and hold both the volume buttons (up or down) along with the side button. Wait for the power slider to appear on the screen.
  • Swipe the slider and wait for some time (around 30 seconds). Check whether your device responds. If it does not, implement a force restart (keep reading to know the steps).
  • Now, turn on your iPhone 13 by pressing and holding the side button of the device. Once the Apple logo appears, it implies that your device is on.

To force restart your device, follow these steps:

  • First, press and release both the volume buttons.
  • Then, press and hold the side button of your iPhone 13.
  • Wait for the Apple logo to emerge on your iPhone 13 screen. Once it does, release the button. This will force-restart your device.

restart your iphone 13

#2 Toggle the Airplane Mode On and Off

Airplane mode is a smartphone setting that restricts the device's connection to WIFI and cellular data. This means you will not be able to place calls or do stuff online. Your device might be on Airplane mode, and you don't even know! That's why check whether that's the reason behind "iPhone 13 not receiving" call errors. To reach the airplane mode toggle, follow these steps.

  • Swipe down the iPhone 13 screen from the top right side. This way, you will be able to open the Control Center. Check whether the airplane mode icon is on or off. If it's on, turn it off.
  • You can also access the toggle by reaching the Settings and then selecting the Airplane mode. Check if it's on. If it is then turn the toggle off to eliminate the call error.

#3 Turn Off "Do Not Disturb"

The "Do Not Disturb" option is another reason why you may face call receiving errors on your iPhone 13. "Do Not Disturb" features restrict any ringing due to calls, texts, or notifications. While the alerts will be there on your device (for you to see later), they will not react to the incoming notifications. To check whether this feature is enabled on your iPhone 13, follow the steps given below:

  • Go to the upper right corner of the screen and swipe down to open the Control Centre.
  • Then, tap on Focus> Do Not Disturb. If the feature is on, turn it off.

Normally, when the "Do Not Disturb" feature is on, you will see a small display on your lock screen indicating the same. You will also be able to see it in other places like the Control Centre and notification bar.

#4 Check the Volume Settings of Your iPhone 13

Sometimes you receive calls but fail to hear them. These instances occur when your volume settings are not set appropriately. If you are getting missed calls notifications but no ringing, check the volume settings of your device. You may have muted or lowered the ringer volume level. Here are the steps to check the same:

  • Spot the conventional Mute button located on the left side of the device and see whether it's pressed down. If it is, then your iPhone 13 might be on Silent mode. Make sure to turn it off by pressing the button upwards.
  • To check the ringer volume level, go to Settings and then "Sound & Haptics." In the "Ringer and Alerts" section, swipe the slider to the upper direction.

#5 Check the SIM Card for Any Error

You may also face iPhone 13 call errors due to sim card misplacement. Thus, try removing the sim card and wiping it with a microfiber cloth. The SIM tray hole is located on the left side of your iPhone 13. Pop it open through a SIM-eject tool or paper clip. Be gentle and do not force the pin inside the hole. Now, remove the SIM card from the tray and wipe it nicely. If possible, blow air inside it. Once done, insert the SIM inside the tray and push it back.

check the sim card for error

#6 Update iOS of Your Device

It's likely to face iPhone 13 call errors due to bugs and glitches. Thus, the best way to fix this issue is by updating the iOS of your device. Not only does it introduce new features, but it also fixes the bugs in the device. Here's how you can update iOS on your iPhone 13

  • Navigate to the Settings> General.
  • Go to the Software Update option. Check for any newly available updates.
  • Once you see them, update your iOS to the new version.

While updating iOS, it's common to face errors. This may disrupt the updates and may cause its failure. If you meet any errors during iOS updating and cannot get it solved, you can use Dr.Fone- System Repair (iOS). It's an outstanding tool that fixes all the iOS system issues.

The tool comes with two modes, i.e., Standard and Advanced mode. While the former can troubleshoot all the problems without data loss, the latter is suitable for serious issues. It's also efficient in fixing other common errors of the iOS system, like white Apple logos and loops.

It comes with a simple and easy user interface to ensure an error-free process. All you have to do is follow these steps:

  • Open Dr.Fone and go to System Repair. Now, connect your iPhone 13 to the PC.
  • Select your iPhone model and download the related firmware.
  • Click on "Fix Now" to fix all the errors. Once done, wait for some time and check whether the issue is resolved.
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#7 Check the Notification Settings on your iPhone 13

Your iPhone 13 may not receive calls if your notifications are disabled. While it's not very common to face such a situation, it's best to check the notifications settings to be on the safer side. Here's how you can do so

  • Navigate to Settings and then select Phone. From there, go to Notifications.
  • Check if the "Allow Notifications" toggle is on. If not, then do so. Modify other settings like lock screen and banner too.

#8 Reset Network Settings

Most of the iPhone 13 users fail to receive calls due to network issues. Thus, if that's the case, reset the network settings. It's a simple process where you need to follow the steps given below:

  • Go to Settings and then the General option.
  • Select the "Transfer or Reset iPhone" option. Now, tap on Reset and then Reset network settings.
  • This step will remove all the credentials saved for your WiFi, Bluetooth, VPN, and other network connections.

#9 Check Bluetooth Accessories

Bluetooth accessories are also the reason behind the call receiving errors on iPhone 13. Sometimes these accessories stay connected without your knowledge, and the incoming calls may ring on the same. So, check if your Bluetooth accessory is connected. If it is, try disconnecting them and see whether you can receive the calls now. You can do so by following these steps

  • Navigate to Settings and select the Bluetooth option.
  • Look for your Bluetooth accessory from the list and then tap the info button.
  • From there, tap on the "Forget This Device" button.

check bluetooth accessories

#10 Check Blocked Numbers

If the problem is focused on a particular contact, check if the number is in the block list. You might have blocked a number without your knowledge. To check the blocked list, go to

  • Settings and then the Phone section
  • Look for the Blocked contacts option
  • If you see the contact number (from which you are not receiving calls), swipe on it.
  • Tap on the Unblock option.

#11 Check Call Forwarding

You may not receive calls on your iPhone 13 because of call forwarding settings. It's when your call routes to any other contact of the call forwarding list. So, instead of you, the forwarded contact may receive your calls. You can turn it off through the below steps

  • Go to Settings and then the Phone section.
  • Select the call forwarding option and turn it off.

#12 Check if it's a Ringtone Issue

This may occur if you have downloaded a ringtone from a third-party source. Some third-party ringtones may cause software glitches. They can prevent your iPhone 13 from ringing. Thus, go to the ringtone list and choose pre-set ringtones for your device. Here's how you can do so

  • Navigate to Settings and then go to the "Sounds & Haptics" section.
  • Tap on the “Ringtone” section and choose default. You can also select any other ringtone.

#13 Change Network Band

You may also face iPhone 13 call receiving errors due to your carrier's network band. If that's the reason, try switching to some other network band and check whether the issue is resolved. Say, if you are using 5G, change the network band to 4G. Here's how you can do so

  • First, go to Settings and then Mobile data.
  • Now, tap on the "Mobile data choices" and then on "Voice & Data". Change the network band accordingly.
  • Make sure to turn the toggle on and off for the VoLTE option.

#14 Check Silence Unknown Callers Settings

If there are issues with receiving unknown calls on your device, then you may have enabled the Silence Unknown Callers setting. Through this feature, all the calls from unknown numbers become silent and get transformed into voice mail. To turn this feature off, go to

  • Settings and then the Phone section.
  • Look for the "Silence unknown callers" option and turn it off.

check silence unknown callers settings


So that's how you fix errors like "iPhone 13 not receiving calls". Keep note that not every solution may work for you. Thus, it's best to keep trying the above steps unless you identify the one that works. Hopefully, these tips will resolve your iPhone 13 call receiving issues. 

Daisy Raines

staff Editor

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