10 Proven Solutions to Fix Google Play Store Not Working Issue

Google play store is a necessary and bundled service of any Android device. This app is required to download or even run any apps. So, getting an error like Play store not working or play store crashing is very unfortunate and a matter of a headache. Here we tried to put the best solution to overcome this issue. Keep reading this article for all the 10 best solutions.

Part 1: 10 common methods to fix google play store issues

1. Fix Date and Time settings:

Sometimes Google creates problem connecting with the play store or Play store crashing due to wrong date and time. The first and most common thing is you have to check if the date and time are updated or not. If not, update it first by following the below step by step guide.

Step 1 –

First, go to the “Settings” of your device. Find ‘Date and time’ and tap on it.

Find ‘Date and time’

Step 2 –

Now you can see several options. Select “Automatic date and time”. This should override the wrong date and time your device have. Else, deselect the tick beside that option and select the date and time manually.

Select “Automatic date and time”

Step 3 –

Now, go to Play store and try to connect again. This should be working without any problem now.

2. Cleaning of Cache data of Play Store

This may happen that sometimes Google play store stopped working due to excessive unnecessary data stored in the cache of the device. So, clearing of unnecessary data is very important to keep the application run smooth. To do this, you need to follow the below steps.

Step 1 –

Firstly, go to “Settings” on your device.

Step 2 –

Now, navigate to the “Apps” option available at the settings menu.

Step 3 –

Here you can find “Google Play Store” app listed. Open it by tapping.

Step 4 –

Now, you can find a screen like below. Tap on “Clear cache” to remove all the cache from the application.

Tap on “Clear cache”

Now, again try to open Google play store and you may successfully overcome the play store not working issue. If not, check the next solution.

3. Reset Play store by Clear data:

If the above solution is not working for you, you might try this option instead. This step will erase all the app data, settings etc so that it can be set up a fresh one. This will also fix the Google Play store not working issue. For this solution, use the following method step by step.

Step 1 –

Like the previous method, head towards the settings and then find “Apps”

Step 2 –

Now find “Google Play Store” and open it.

Step 3 –

Now, instead of tapping “Clear cache”, tap on “Clear data”. This will erase all the data and settings from the Google Play store.

tap on “Clear data”

After this, open “Google Play Store” and now your problem might be solved now.

4. Reconnecting the Google account

Sometimes it may happen that removing and reconnecting of your Google account may solve the play store not working issue. To do this, you need to follow the instructions below.

Step 1 –

Go to the “Settings” and then find “Accounts”.

Step 2 –

Upon opening the option, select “Google”. Now you can see your Gmail ID listed there. Tap on it.

select “Google”

Step 3 –

Now click on the top right side three dots or “more” option. Here you can find “Remove account” option. Select it to remove the Google Account from your Mobile.

“more”

Now, go back and try to open Google play store again. This should work now and enter your Google ID and password again to continue. If it’s still not working, move to the next solution.

5. Reinstall the latest version of Google play store

Google Play store can’t be uninstalled completed completely from your Android device. But disabling and reinstalling its latest version can resolve the play store crashing issue. For doing this, just follow the below guide.

Step 1 –

First of all, go to “Settings” and then move on to “Security”. Then find “Device administration” here.

Step 2 –

Upon clicking on this option, you can find “Android device manager”. Uncheck this and disable.

 find “Android device manager”

Step 3 –

Now you can be able to uninstall Google play service by going into application manager.

uninstall Google play service

Step 4 –

After that, try to open any app that requires Google Play store to open, and that will automatically guide you to install the Google Play service. Now install the updated version of the Google Play service.

After installing, your problem might be solved by now. If not, try the next solution.

6. Clear Google Service Framework Cache:

Besides Google Play store, this is important to keep healthy the Google Service Framework as well. The cache and unnecessary data should be removed from there also. Follow the steps below.

Step 1 –

Go to settings and then tap on “Application Manager”

Step 2 –

Here you can find “Google Service Framework”. Open it.

Step 3 –

Now, tap on “Clear cache”. And you are done.

tap on “Clear cache”

Now go back and try to open Google Play store again. This might solve the google play store has stopped the problem by now. If not, check the next solution.

7. Disable the VPN

The VPN is a service to get all the media outside your geographic location. This is also used to install a country specific app in another country. But sometimes it can create a problem with play store crashing.  So, this is recommended to try disabling the VPN.

Step 1 –

Go to the settings of your device.

Step 2 –

Under the “networks”, click on “More”.

Step 3 –

Here you can find “VPN”.  Tap on it and turn it off.

find “VPN”

Now, again go back and try to open the Google play store. This may solve your problem now. If not, check the next solution.

8. Force stop Google Play Service:

Google play store needs to be restart just like your PC. This is a really helpful and common trick to overcome the play store crashing issue on your Android device. To do this, follow the below steps.

Step 1-

Go to settings and then go to “Application Manager”.

Step 2 –

Now find “Google Play Store” and click on it.

Step 3 –

Here click on “Force Stop”. This allows the Google play store stop.

 click on “Force Stop”

Now, try to open Google Play store again and this time the service is being restarted and might work properly. If not, try the next solution.

9. Try a Soft Reset of your device:

This easy to use solution will remove all the unnecessary temporary files of your device, close all recent apps and make it clean. This is just rebooting your device. It won’t delete any data from your device.

Step 1 –

Long press the “Power” button on your device.

Step 2 –

Now, click on ‘Reboot’ or ‘Restart’ option. Your device will restart in some time.

 click on ‘Reboot’

After restarting, try to open the Google play store again and this time you should succeed. If any case, it's not opening, try the last (but not the least) method by hard reset your Android.

10. Hard reset your device

If you have done with all of the above solutions and still play store crashing, and you are aggressive to get it, then only try this method. Using this method will delete all the data of your device. So take backup of the whole. Follow the step by step instruction below.

Step 1 –

Go to setting and find “backup and reset” there.

Step 2 –

Click on it. And then Click on “Factory data reset” option.

Step 3 –

Now confirm your action and tap on “Reset device”.

 tap on “Reset device”

This will take a while to reset your device completely. After completion, start the Google play store and set up as a new device.

The above methods are the best 10 among all the solutions you can get for your play store not working on wifi or play store crashing error. Try one by one and you might get rid of this problem.

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dr.fone - Backup & Restore (Android)

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Wondershare Editor

Jun 29,2017 21:34 pm / Posted by Selena Lee to Android Issue

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