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[Fixed] Your Account Has Been Disabled in the App Store and iTunes?


Jun 14, 2024 • Filed to: Remove Screen Lock • Proven solutions

You may see the error message, “Your account has been disabled in the App Store and iTunes” when you try to log in. This is often an indication that for some reason your Apple ID is not working as it should. When you consider that you will not be able to download or update apps or even make a purchase using Apple Pay without your Apple ID, it is easy to see why this error message can be a problem.

Why is my account disabled in the App store? Here, we take a look at the reasons why you may see the error messages and what you can do to fix them.

Part 1. Why has my account been disabled in the App Store and iTunes?

The following are some reasons why you may see this error message popup on your screen:

  • Entering the incorrect Apple ID and password multiple times
  • Not using your Apple ID for an extended period of time
  • Any billing issues such as unpaid iTunes and App Store orders
  • Safety and security reasons like when Apple suspects your account may be hacked
  • When there are charging disputes on your credit card

Part 2. How to fix “Your account has been disabled in App store and iTunes”?

There are numerous methods to tackle this issue and regain access to your device. For a quick and concise understanding, you can watch our informative video tutorial. If you prefer a more in-depth, step-by-step explanation, continue reading this article for detailed instructions on each method.

Tips: Did you forget your Apple ID password or are you struggling to remove your Apple ID account? Worry not, as Dr.Fone is here to help you remove your Apple ID without password in a matter of seconds. By logging into a new account, you can fully restore access to all your iCloud services and Apple ID features, ensuring a seamless user experience.

Method 1. Wait 24 hours and Try Again

This method will prove useful to you if you have entered the wrong password several times. If this is the reason your account has been disabled, leave it alone for about 24 hours. When the time has elapsed, try entering the correct password to see if this fixes the issue.

If you just forget the password and cannot remember it, you can follow the steps below to reset the password on your own iOS device:

  • Step 1: Open Settings.
  • Step 2: Tap [your name] on top of the screen> Password & Security > Change Password.

reset password

  • Step 3: Enter the passcode for your device.
  • Step 4: Follow the onscreen steps to reset your password.

If the above steps were unable to change or reset the password, follow the steps below:

reset password

  • Step 3 Enter the phone number that you use with your Apple ID.

reset apple id password

  • Step 4: Look for the notification on iPhone, Mac, or iPad and follow the instructions to reset the password.

reset password

Note that if you are changing your Apple ID password on an iPhone or iPad, you will need to enter your device's six-digit passcode, then reset a new password. 

Forgetting the password is particularly troublesome, but there is good news. That is, you can use Password Manager to find your passwords on your iPhone/iPad without spending too much time remembering them! 

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Dr.Fone - Password Manager (iOS)

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Method 2. View Your Payment Methods and Update Them

If you think that your account has been disabled because of a payment issue, it is necessary to check your payment methods and update them. Follow these simple steps to do it:

  • Step 1: Open the Settings and then tap on your name at the top.
  • Step 2: Select “iTunes & App Store” and then choose your Apple ID.
  • Step 3: Tap “View Apple ID” and then select “Manage Payments”.
  • Step 4: Tap “Add Payment Method” to add a new payment method.
disabled in the app store and itunes 1

If the payment method was the issue, your account will be re-enabled after these steps.

Method 3. Settle Any Unpaid Charges

Do you have any unpaid purchases or subscriptions?

It is important to keep track of any purchases or subscriptions that you have signed up for and ensure that you pay for them on time. This not only helps you avoid late fees and penalties, but it also ensures that your account remains active and accessible. If you do have any unpaid charges, it is recommended that you settle them as soon as possible in order to reinstate your account and prevent any further issues. Keep a record of all your expenses and regularly review your bills to avoid missing any payments and keep your accounts in good standing.

Method 4. Sign Out and Sign in Again

Signing out of your account and then signing back in may help if this issue is caused by a software glitch.

  • On your iOS device, go to Settings > [Your Name] > iTunes & App Store and Sign Out. Then sign in again.
  • On your Mac, open the App Store (Store > Sign Out) and iTunes (Account > Sign Out. Then sign in again.

Method 5. Try Contacting Apple Support Directly

If you see a message that says, “Your account has been disabled in the App Store and iTunes,” contact Apple Support for help. You can follow these simple steps to contact Apple support:

  • Step 1: Go to https://getsupport.apple.com/solutions.
  • Step 2: Then click “Start a chat” to chat with someone in Apple Support now.
  • Step 3: Or schedule a call with Apple Support, and they should be able to help you fix your account disabled in App store.
disabled in the app store and itunes 2

Part 3. What does it influence when “Your account has been disabled in the App Store and iTunes”?

When you see the error message “Your account has been disabled in the App Store and iTunes” it often means the following:

  • You cannot access Apple Books, App Store purchases, and even iTunes purchases.
  • You may not have access to your iCloud account or any of the data stored in the account until you fix the problem.
  • Furthermore, you may not be able to access Apple services and any Apple Store orders and repairs may need to be rescheduled.
  • Until you can fix the issue, you will not be able to receive iMessage, FaceTime, and iCloud Mail.

Part 4. Is “Your account has been disabled in the App Store and iTunes” the same as “Apple ID disabled”?

No. The error message “Your account has been disabled in the App Store and iTunes” differs from “Apple ID disabled”. You will primarily see the “Your account has been disabled in the App Store and iTunes” when you try to access content in the App Store. On the other hand, you may see the message “Apple ID disabled” when you enter the Apple ID and password to bypass the iCloud Activation Lock screen.

apple id disabled

After you see these errors, you will not be able to access some of the features and apps that require your Apple ID for access.

Part 5. How to fix Apple ID disabled by removing Apple ID?

Sometimes the only way to fix “Apple ID Disabled” is to remove the Apple ID from the device. This may become a viable solution if you lost or forgot the Apple ID password or ID and you have no way to recover them. It is also one of the best solutions when you purchased a second-hand device, and you don’t know the Apple ID password for the account associated with the device.

One of the best ways to remove the Apple ID from an iOS device is to use Dr.Fone - Screen Unlock (iOS). This third-party unlocking software is designed to easily and effectively remove the Apple ID password from any device. The following are some things it can do;

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Dr.Fone - Screen Unlock (iOS)

Remove iCloud Account without Password in Minutes

  • Remove Apple ID/iCloud Account efficiently.
  • Save your iPhone quickly from the disabled state.
  • Free your sim out of any carrier worldwide.
  • Bypass iCloud activation lock and enjoy all iCloud services.New icon
  • Works for all models of iPhone, iPad, and iPod touch.
Available on: Windows Mac

4,624,541 people have downloaded it

Here’s how to use Dr.Fone Screen Unlock to remove the Apple ID from the device;

  • Step 1: Install the Program

To begin, download the Dr.Fone Toolkit from the program’s main website. Install the toolkit onto your computer. Open it after successful installation and then choose “Screen Unlock” from the main screen.

  • Step 2: Choose to Remove Apple ID

On the next screen, you should see three options. Choose “Remove Apple ID” since we want to remove the Apple ID from the device.

drfone android ios unlock
  • Step 3: Connect the iOS Device

Connect the iOS device to the computer using its lightning cable. Then enter the device’s passcode and, when prompted, tap “Trust” to allow the computer to detect the device. The program should detect the device and display information about it. Then click “Unlock Now”.

trust computer
  • Step 4: Apple ID Removal will Begin

Dr.Fone will immediately begin removing the Apple ID from the device. You should see a progress bar indicating how long the process will take. Ordinarily, the removal should take just a few seconds. When the process is complete, you will see a notification on the screen letting you know that the Apple ID has been removed.


You should then be able to sign in to another Apple ID or create a new Apple ID and password to use on the device.


In conclusion, encountering a disabled Apple account in the App Store and iTunes can be a frustrating experience. However, by understanding the reasons behind it, following the recommended steps to resolve the issue, and considering the broader impact on your digital life, you can navigate this situation effectively. Remember, prompt action and patience are key to restoring your account and getting back to enjoying the Apple ecosystem hassle-free.

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James Davis

staff Editor

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