7 Solutions to Fix Face ID Problems on iOS 14/13.7- Dr.Fone

7 Solutions to Fix Face ID Problems on iOS 14/13.7

Sep 19, 2020 • Filed to: Tema • Proven solutions

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Recently, many iOS users reported that they are prompted with an error message saying “Face ID setup error” or “Face ID is not available. Try setting up Face ID later” while setting up Face ID on their iPhone. If you’re one of those users going through this same situation, then you’ve come to the right place.

And users who are wondering about the reasons behind the error need to know that it is likely due to some unexpected system glitches imposed by the iOS 14/13.7 update.

However, you will be pleased to know that there are some solutions available to help you out fix the problem you’re experienced. In this guide, we have covered all possible solutions in detail. So, let’s give a closure look at each solution and give a try.

Part 1. Hard reset your iPhone

The first thing you should try is to hard reset your device.  If your iPhone gets stuck on the Face ID detection procedure and couldn’t move forward, then performing hard reset/force restart on the device is possibly what’s required to fix the problem.

Well, force restart process is different for different iPhone models. That’s why we have provided the guide for every model and you can just pick one that matches with your iPhone model-

On iPhone 8 or above- Press and quickly release the Volume Up button and follow the same process with Volume Down button. Now, press and hold down the Power button until you see the Apple logo on your device screen.

On iPhone 6s or earlier - Press and hold down the Power and Home button together at the same time until you see Apple logo on your device screen.

On iPhone 7 or 7s - Press and hold down the Volume Down and Power button together at the same time until you see Apple logo on your device screen.

Part 2. Check your Face ID settings on iOS 14/13.7

It might be the case that previous Face ID settings have been automatically changed after the iOS 14/13.7 update and thus, recent changes imposed some conflicts. In such cases, all you can do is to verify and make sure that Face ID is set up properly and enabled for specific iOS features. In order to do that, follow the below steps:

Step 1: To begin with, open the “Settings” app on your iPhone.

Step 2: After that, choose “Face ID & Passcode” option.

Step 3: Now, check and make sure that Face ID is properly set up.

Also, ensure that the features you want to use with Face ID such as iTunes & App Store, iPhone Unlock, Password Autofill, and Apple Pay are enabled. If all these features aren’t enabled, then toggle the switches next to the feature you want to enable.

Face ID settings

Part 3. Take care of Face ID Attention options on iOS 14/13.7

When unlocking your device using Face ID, you need to look at the device with your eyes open. It means that you aren’t paying much attention while unlocking the device using Face ID and that’s why Face ID isn’t working for you or you are facing face ID is not available problem.

What if you would like to unlock your iPhone even when you aren’t clearly looking at the device screen? In such cases, you can consider disabling attention options for Face ID on iOS 14/13.7.

Step 1: Open the “Settings” on your iPhone and then, click on “General”>” Accessibility”.

Step 2: Now, click on “Face ID & Attention” option.

Step 3: After that, disable “Require Attention for Face ID” and that’s it.

Face ID Attention

Now, you can unlock your device with Face ID even without paying close attention. Remember that by default, these settings are disabled if you enable VoiceOver when you first set up your iPhone.

Part 4. Check if TrueDepth camera is filmed or covered

Face ID uses TrueDepth Camera for capturing your face. Thus, ensure that the TrueDepth camera on your iPhone isn’t covered with a screen protector or a case. It could be one of the reasons for “Face ID isn’t working on your device”.

In addition to it, check if there is dirt or residue covering your TrueDepth camera. If it is, then you might get an alert saying “Camera covered” with an arrow that points at the TrueDepth Camera.

TrueDepth camera

Part 5. Ensure your face is clean and not covered

If the above solutions don’t work for you, you need to make sure that your face is clean and not covered by anything like cloth while unlocking the device using Face ID. Thus, you need to remove any cloth you are wearing on your face like scarf, cap or shades. Also, it involves earnings or other types of jewelry so that your device camera doesn’t find any problem to scan your face. Keep in mind that covering your face could be one of the reasons why Face ID isn’t working for you.

Part 6. Face TrueDepth camera in the right direction

It is also important to make sure that your face is in the right direction towards the TrueDepth camera and it is in portrait orientation. The TrueDepth camera has the same view range as while capturing Selfies of while doing calls on FaceTime. Your device needs to be within an arm’s length from the face and in portrait orientation while unlocking the device using Face ID.

Part 7. Add new appearance in iOS 14/13.7

It might be the case that your appearance has changed and thus, leads to the Face ID recognition failure after the updation of iOS 14/13.7. In such cases, all you can do is to create an alternative appearance that could help you to fix the problem you’re facing.

If you would like to give a shot, then follow the below steps:

Step 1: To start with, go to the “Settings” on the iPhone and then, choose “Face ID & Passcode”.

Step 2: Now, you need to enter your device passcode to move forward. Next, click the option that says “Set up An Alternative Appearance”.

Step 4: Now, just follow the instructions to create a new appearance. Make sure that you’re looking straight into your device and position the face inside the frame.

Step 5: You need to move your head to complete the circle or choose “Accessibility options” if you can’t move your head.

Step 6: Once completing the Face ID firsts scan, click “Continue”. Now, move your head to complete the circle again and click the “Done” option when the Face ID setup is completed.

new appearance

Now, you can give a try to use Face-ID enabled apps or use it to unlock your device and see whether the “face ID not working iOS 14/13.7” problem is gone.

Part 8. Reset Face ID on iOS 14/13.7

If none of the above solutions help you to fix the problem for you, then it’s time to reset FaceID on your iPhone running with iOS 14/13.7. This will enable you to set up Face ID from scratch. Here is the simple guide on how you can do that:

Step 1: To begin with, open the “Settings” on your iPhone.

Step 2: Next, choose “Face ID & Passcode” option.

Step 3: here, click on the option that says “Reset Face ID”.

Step 4: Now, click “Set Up Face ID” and follow the instructions to set up Face ID again.

Reset Face ID

Once setting up Face ID again, you need to reboot your device and now, you should be able to use it to unlock your device.

Conclusion

That’s all on how you can fix Face ID problems like face ID setup not working. We hope that this guide has helped to resolve the problem for you. No doubt, problems related to Face ID are quite annoying, but giving one try to the above solutions can help you to come out of the problem.

Alice MJ

staff Editor

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