The Ultimate Solution of iPhone Face ID Not Working

Jul 12, 2024 • Filed to: Mobile Repair Solutions • Proven solutions


Face ID is nothing short of a revelation for many people; it allows you to log into your iPhone, numerous apps and services, and even make safe and secure purchases by simply gazing at your phone. Face ID has flaws, and it can occasionally fail to function correctly, failing to unlock anything you were trying to access.

So, if you can't set up Face ID on your iPhone, if it's unavailable, or if Face ID has started working sporadically and no longer recognizes your face, follow the troubleshooting steps below to fix face id not working. These methods apply to all iPhone models with Face ID, including the iPhone X and subsequent versions.

Part 1: Face ID Specifications

1.What is Face ID?

face id

Face ID, Apple's facial recognition software, was introduced with the iPhone X in 2017. Because this new technology is projected to come on all future iPhones.

iPhone Face ID builds a detailed 3D model of your face using a TrueDepth camera system that includes sensors, cameras, and a dot projector in the notch.

Much of our digital lives are saved on iPhones and iPad, and it is critical to safeguard that data. Face ID delivers simple and secure authentication using a cutting-edge TrueDepth camera system and innovative technologies that correctly trace the geometry of your face.

2.How does Face ID work?

Face ID sensors are housed in a notch at the top of the screen on iPhones and other compatible handsets. This category includes the following sensors:

Infrared illumination Camera: This camera captures images by interpreting the displayed dots on the screen.

Flood Illuminator: This extra infrared light ensures the device works even when it is entirely dark.

Dot Projector: Over 30,000 invisible dots will be projected onto your face by the dot projector. The dots form a 3D picture of the anatomy of your face. As a result, a "unique face map" is created.

Face ID
Supported iPhone models · iPhone X
· iPhone XR
· iPhone XS & XS Max
· iPhone 11
· iPhone 11 Pro & 11 Pro Max
· iPhone 12 & 12 Mini
· iPhone 12 & 12 Pro Max
· iPhone 13 & 13 Mini
· iPhone 13 Pro & 13 Pro Max
· iPhone 14 & 14 Plus
· iPhone 14 Pro & 14 Pro Max
Features · securely unlocks your iPhone or iPad Pro with a single glance.
· authorize purchases from the iTunes Store, App Store, and Book Store, as well as payments with Apple Pay and other services.

Part 2: Quick Tips to Repair Face ID Not Working

1.Clean your TrueDepth camera

Frequent face touches, dirty pockets, and other actions may have contaminated the Face ID region of the screen, preventing the sensors from reading your face. Consider how difficult (sometimes impossible) it would be to view an object in front of you if your glasses become cloudy.

Clean the area around the TrueDepth camera and sensors (the upper part of the screen where the speaker is) with a display cleaning solution or a cloth, and see whether you can unlock your smartphone with your face or do another action requiring Face ID.


2.Make sure your face is clean.

If your face, nose, or mouth are covered, the Face ID sensors cannot recognize you. Although most types of sunglasses are supported, it is preferable to remove them briefly because some types of sunglasses may obscure the infrared light from the Face ID sensors. Also, ensure that your face is clean and that you are not wearing makeup to be recognized.

3.Hold your iPhone correctly.

Are you confident your iPhone is in portrait mode? It is critical to ensure that your face is aimed toward the TrueDepth camera and that your iPhone is in portrait mode. The view range of the real-depth cam is the same as for snapping selfies or making facetime calls.

When using face ID, your iPhone must be within arm's reach of your face. If you're out in broad daylight with your iPhone, ensure the sun isn't directly behind you to avoid face id not working problem.

4.Check Face ID settings.

Face ID will only function if it is properly configured. As a result, you should first check the Face ID settings to ensure that you can set up Face ID and that it is correctly set up. Go to Settings > Face ID & Passcode and input your passcode when prompted to check the Face ID settings.

You may see "Set up Face ID." It implies that you may need to set up Face ID correctly or that it was wiped by someone else. Tap "Set Up Face ID" to get started. If Face ID is already enabled, go to "Use Face ID For" and make sure "iPhone Unlock" is enabled and whatever else you want to use it for.

check face id setting

Part 3: 5 Ways to Fix Face ID Not Available on iPhone

1.Restart your iPhone

Sometimes all a gadget needs is a reboot - turning a device off and back on can quickly repair seemingly tricky software problems like face id not available. If you've tried most of the troubleshooting techniques in this article and still have difficulties, switch off the device, wait for one to two minutes, and then turn it back on.

restart your iphone

2.Update your iOS version

If you have Face ID activated, but it does not appear to be working correctly, you may need to upgrade your device. Check that your iPhone is running the most recent version of iOS. Go to Settings > General > Software Update to see whether an update is available. Tap "Download and Install" to update the device if an update is available.

update ios to latest

3.Reset your Face ID

You may also totally reset your Face ID and set it up again. Configuring Face ID is easier than it takes a few minutes. Do the following to solve face id not available:

  1. Launch the Settings app, then select Face ID & Passcode.
  2. If asked, enter your passcode. Tap the Reset Face ID button.
  3. Follow the steps to set up Face ID for the second time.

reset face id

4.Try DFU mode

A DFU restores the most thorough iPhone restore and a last-ditch effort to resolve a persistent software issue. We recommend backing up your iPhone before conducting a DFU restore to avoid losing your contacts, images, and other data.

5.Bonus Tips: Efficient Tool to Fix iPhone Face ID Not Working

Wondershare One of the best is Dr.Fone-System Repair. This iOS system recovery tool can quickly cure iPhone face id not working and other difficulties without affecting the device's data or other capabilities.

safe Downloadsafe & secure

Customers may now restore their iPhone, iPad, or iPod Touch from the white screen, Recovery Mode, Apple logo, or black screen, as well as handle other iOS issues, thanks to Dr.Fone-System Repair. No data will be lost while correcting iOS system flaws.


Step 1: Start Dr.Fone after it has been successfully installed. On the site, select "System Repair" from the drop-down menu.

drfone interface

Step 2: After that, you must specify the type of smartphone you are repairing. Choose "iOS" because iPhones are being dealt with.

drfone ios

Step 3: You will be taken to a new screen where you must pick "iOS Repair" to repair the iPhone's system faults.

ios repair

Step 4: Even if your iOS system problem isn't listed, you may select "Repair Now" and start the recovery process.

device bug

Step 5: To begin with the iOS repair, choose "Standard Repair" from the two options. This mode will attempt to fix your iOS device while protecting all data from loss.

standard repair

Step 6: You must boot your iOS device into Recovery Mode. You must first trust the computer to complete this process. To do so:

Connect the device to the computer using a USB cable and enter the password for the lock screen.

Tap the "Trust" option that appears in the pop-up window.

Following successful coverage, click "Enter Recovery Mode" to proceed. If your device is unresponsive or performing strangely, select the "Guide to Recovery Mode" option.

recovery mode

Step 7: Depending on your model, follow the on-screen instructions to boot your device into Recovery Mode.

steps into recovery mode

Step 8: The platform recognizes the device as soon as it enters Recovery Mode.

entering recovery mode

Step 9: The following window displays a list of different iOS firmware that can be installed on the iOS device. Click "Download" to begin the installation process for any of them.

download firmware

Step 10: The iOS firmware begins to download and is displayed in the progress bar across the PC.

downloading firmware package

Step 11: After downloading the firmware, the platform validates it before installing it on iOS to avoid difficulties.


Step 12: After verifying the iOS firmware, select the "Repair Now" option to begin the iOS system recovery process. A progress bar depicts the repair procedure on the following screen.


Step 13: When you're finished, the prompt window displays the successful completion of the process. To finish the execution, press the "Done" button.

repair completed

safe Downloadsafe & secure


Facial recognition is a fantastic feature, especially for someone who frequently uses their phone during the day. Also, even if iPhone face id not working, you can still unlock your iPhone with your phone. You can use Wondershare Dr.Fone-System Repair to address any software-related issue with Face ID from the comfort of your home.

safe Downloadsafe & secure

James Davis

staff Editor

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