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A Detailed Guide to Fix All iPad Email Problems [2024]

Daisy Raines

Jul 12, 2024 • Filed to: Mobile Repair Solutions • Proven solutions

The use of emails is quite common, regardless of the device that the user holds. With multiple email clients providing a professional platform to users for operating their official tasks, they have set to become the first among the tools that provide cross-platform support. iPad users can have a similar experience of sending, receiving, and checking emails as desktop users.

This, however, comes with its own iPad email problems, such as not receiving emails on iPad. To resolve such problems, this article provides and introduces users to multiple ways that can be used to fix all iPad email problems. Go through the article to figure out more about how the iPad can be proficiently used to operate email apps.

Find out the detailed guide to fix iPad email problems by watching the video below

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Part 1: 4 Common iPad Email Problems

iPad email problems are some of the most common issues that a user can face with their email account across iPad. These issues can arise due to multiple reasons and domains which lead to such a case. Out of all problems across the iPad, there are four most common domains of problems that exist across the email account used on the iPad. The following list recognizes the issues as well as some causes that lead to such a case:

  1. Cannot Get/Receive Mail

This issue may be placed in problems of internet connectivity. With a weak internet, it is not possible for the user to take any particular action in receiving emails. Along with that, settings like Notifications and Background refreshing are turned off for this case.

  1. iPad Email Not Updating

If your iPad email is not updating across the device, it may be because of the glitchy issues of the account that is being used on the iPad. Usually, the only resolution to such problems is by signing out and re-signing in on the device. Along with that, problems in the complete settings of the iPad may also lead to such a case.

  1. Can’t Send Email from iPad

If you are unable to send an email from your iPad, this can redirect to some account or SMTP server issues in your device. Along with that, you can simply check the connectivity of your device for a simpler solution to the problem that exists on your device.

  1. Can’t Open Email on iPad

Users who are unable to open their emails on iPad should check the applications that are running on the device. Consider reinstalling or updating the application for better results since it may malfunction for having bugs across it.

Part 2: 4 Ways to Fix “Cannot Get/Receive Mail on iPad”

As we've undergone the common problems every iPad user can face while working on their emails, this part shall focus on the first concern of iPad not getting or receiving mail on iPad. Go through the fixes to know more about this fix:

1. Check the Network Connection of your iPad

The first way that can be quite effective in resolving the existing problems of the email application across your iPad can involve checking the network connection. The internet connection you may be using across your iPad won't be functional or put up some problems in efficiently providing services. Thus, if necessary, there is a need to check and change your internet connection to your iPad.

2. Check Whether Fetch Data is Turned On

The settings of the mail are an essential thing to keep track of across the iPad. The options of Fetch Data should be turned on for your iPad so that it can successfully update across the device. To make sure this happens, you need to activate the option by following the steps provided below:

  • Step 1: Open Settings from your iPad and proceed into the "Accounts & Passwords" option in the list.
  • Step 2: On the next screen, you should select the "Fetch New Data" option to open its menu.
  • Step 3: Turn on the toggle across the "Push" button, which shall allow pushing the data into the device. Make sure to schedule the fetching times for your iPad, if required.

enable push option

3. Turn on Background Refresh

Enabling background refresh can help you make sure that the application remains active and open for getting or receiving email. This option effectively refreshes the application in the background, which can be accessed by looking into the steps shown below:

  • Step 1: Lead into the “Settings” app of your iPad and find the “General” section.
  • Step 2: In the next screen, you’ll find the option of “Background App Refresh” to lead to a new window.
  • Step 3: Turn on the option of ‘Background App Refresh’ on the next screen for all applications on your iPad. You can also turn it on for specific applications.

enable background app refresh option

4. Look Across Notifications Settings

Such a problem of iPad email problems can be resolved by putting up an overview across the Notification Settings of the device. To make sure that the notification settings are up to the mark and cover everything, the following steps provide you with a guide on how to turn them on for your mail:

  • Step 1: Open “Settings” and lead into the “Notifications” section.

access mail notification settings

  • Step 2: Turn on the toggle of "Allow Notifications" and check whether the mail is “Turned On” on a priority basis in the notification display across the same list of applications.
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Part 3: 4 Fixes for “iPad Email Not Updating”

While looking into effective ways that resolve the error of cannot getting mail on iPad, this part shall propagate into discussing the ways in which iPad mail is not updating automatically. Go through the proficient ways to fix the issue separately.

1. Check if iCloud Mail is Operational

The first way that involves the answer to update email across the iPad is to check if the iCloud mail is operational across the device or not. For this, you need to check across the following steps as shown below:

  • Step 1: Launch the "Settings" of the iPad and lead to the next menu by clicking on the profile icon on the top.
  • Step 2: On the next screen, continue by clicking “iCloud” from the options and check the next window whether the ‘iCloud Mail’ toggle is turned on for updating it across iCloud.

enable icloud mail

2. Clear History and Cache Data

Another reason why the iPad mail is not updating automatically is the heavy inflow of data due to searches across the browser. If you are accessing your mail from the browser, it might be the case that the browser may not operate due to poor performance. To make this smooth, you need to clear the data and cache across the browser, which is done as follows:

  • Step 1: Access the ‘Settings’ of your iPad and proceed by opening the option of “Safari” on the next screen.
  • Step 2: Continue to scroll down and find the option of “Clear History and Website Data” to execute the function.

clear safari history and website data

  • Step 3: Select the option of “Clear History and Data” across the prompt to confirm the process.

3. Sign Out of iCloud and Sign In Again

If your iCloud mail is not updating across the iPad, it would be perfect if you could sign out of your iCloud account and re-sign in again. This reinstating of the account may resolve all issues of iPad updating the mail. To sign out of the iCloud account, go through the following steps:

  • Step 1: Turn on the "Settings" app on your iPad and click on the profile icon at the top of the window.
  • Step 2: Scroll down the next window to find the option of “Sign Out.” Once you are signed out of the iCloud account, you need to go across the same profile icon on the “Settings” of your iPad to re-sign in across it.

sign out icloud id

4. Reset All Settings of iPad

Usually, such problems sustain and never fixed across your iPad from any conventional method. Under such cases, it seems perfect to reset all settings of the iPad. Follow the steps to know more about the procedure:

  • Step 1: Launch "Settings" on the iPad and scroll down to the "General" menu.
  • Step 2: Find and tap on the "Transfer or Reset iPad" option on the next screen.

click on transfer or reset ipad

  • Step 3: On the next window, find the "Reset" button on the bottom of the screen and tap on it. Select "Reset All Settings" across the menu that appears and follow the prompt to reset all settings of the iPad.

reset all ipad settings

Part 4: 4 Basic Ways to Fix “Can’t Send Email from iPad”

One of the iPad email problems that you can face across the device is the issue of cannot send email from the iPad. To resolve this issue, you need to go through the following list of solutions in detail.

1. Restart iPad

Restarting the iPad can be the most mainstream procedure for resolving the issue of email sending across your iPad. Since the device may be malfunctioning due to some software glitches, it would be best if it is restarted. For this, go through the simple process as follows:

  • Step 1: Open the Settings app on your iPad and lead into the "General" menu.
  • Step 2: Find the option of “Shut Down” in the available list to turn off the iPad. After that, you have to hold the Power button of the iPad to restart the device.

restart your ipad

2. Reset Network Settings

If the problem persists around the network connection that has been used previously for the iPad, it would be considered best if the user resets the network settings to resolve the problem of cannot sending mail from the iPad.

  • Step 1: Reach out the “Settings” option from the homepage and lead into the ‘General’ section.
  • Step 2: Find the “Transfer or Reset iPad” option by scrolling down the menu to lead to a new window.

access transfer or reset ipad options

  • Step 3: Click on the “Reset” button and select “Reset Network Settings” to reset all network settings set across the iPad.

reset ipad network settings

3. Remove and Add Account

This option is quite effective in cases if the account that you are using across the iPad is not functional. To make it operate properly across your iPad, you can try to remove and add it again across the device, which can be done as follows:

  • Step 1: Launch Settings on iPad and proceed into the “Mail” tab present in the list.
  • Step 2: Select "Accounts" on the next screen that appears that would display the number of accounts activated across the iPad. Select an account in the list and click "Delete Account" to remove it from the device.

remove mail account

  • Step 3: Lead back to the same section of 'Accounts' and click on "Add Account" to set up the same signed-out account again on the iPad.

tap on add account button

4. Check SMTP Settings of Account

The last solution is quite tricky yet resolvable. If there are issues in sending mail across the device, its SMTP settings may not be appropriate in this case. Thus, it is better to check the SMTP settings of the account that is activated across your iPad.

  • Step 1: Open Settings on your iPad and proceed into the "Mail" option. Click on the "Accounts" button on the next screen to display all accounts present on the iPad.
  • Step 2: Select the specific account and access its settings by clicking on the provided email address on the next screen.
  • Step 3: You will find the SMTP settings across the next screen that needs to be turned on for proficient execution. If required, add an SMTP server to make things operational.

Part 5: How to Fix “Can’t Open Email on iPad”

There are several details that can be overviewed to resolve the iPad email problems. Users who cannot open their email on iPad can consider following the provided set of solutions to make sure that the account opens their received emails perfectly.

1. Delete and Reinstall Mail Client App

The first thing that can be done as a remedy is by deleting and reinstalling the mail client app that you are using on your iPad. For this, look into the simple steps as follows:

  • Step 1: Hold the application on the home screen to display a menu on the screen. Click on “Remove App” to delete the application from the iPad.
  • Step 2: Lead into App Store and search for the mail client application. You need to re-install it on your device.

2. Update the Mail App on iPad

Usually, email client applications do not work perfectly when they are not updated to the latest versions. For this, it is best if you follow the simple steps of updating the mail application on the iPad:

  • Step 1: Open the App Store on your iPad and click on the "Profile" icon on the top-right section of the screen.
  • Step 2: Go through the list of applications on the next screen and check if the updates of your mail client application are available. Click "Update" if there are any pending updates.

3. Check Servers of Mail Being Used

For certain chances, there is a case where the servers might not be operable, which may lead to such email problems on your iPad. Thus, you should be aware of checking the mail servers that are being used on the device. If you are using iCloud Mail for this purpose, check the System Status page of Apple and find if the iCloud Mail server is operational or not.

 check icloud mail status

If you are working across Gmail, Outlook, or other mail clients, you need to consider platforms like Downdetector.com for such purposes.

Server downtime is usually temporary, and email service providers work diligently to resolve any server issues as quickly as possible. If you experience email problems due to a server outage, it's recommended to monitor the email provider's status updates or contact their support for more information and estimated resolution time.

4. Force Restart iPad

If none of the conventional methods is able to open the email across the iPad, you should look forward to force restarting the device, which can be done by following the steps shown below:

For iPad with Home Button

  • Step 1: Hold the Home and Power button of your iPad for a few seconds.
  • Step 2: As the Apple logo appears on the screen, leave the buttons to force restart the device.

For iPad with Face ID

  • Step 1: Press and release the Volume Up button, followed by the Volume Down button, and then hold the Power button of your iPad for a few seconds.
  • Step 2: As the Apple logo appears, leave the Power button on the iPad.

force restart ipad device


With the details offered in the article, users will be able to resolve all kinds of iPad email problems that persist across an individual’s device. Go through the exceptional details to know more about how such cases can be effectively handled without putting your device into a greater mess.

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Daisy Raines

Daisy Raines

staff Editor

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