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Feb 21, 2025 • Filed to: Manage Social Apps • Proven solutions
“I wanted to restore an existing WhatsApp backup, but the screen is stuck on the restore media while preparing WhatsApp. Can someone tell me how to stop restore media in WhatsApp in mobile phones?”
Trust me – this is one of the most common issues that WhatsApp users face while restoring a backup on their devices. Ideally, if your app’s screen is stuck on the restoring media while preparing WhatsApp, then there could be an issue with the app or your connection. Don’t worry – in this post, I will let you know how to restore WhatsApp media on Android and iPhone by troubleshooting this issue.
If you are facing any WhatsApp media restore problems, then I would recommend trying the following troubleshooting solutions.
Most of the time, we get the restoring media being stuck on WhatsApp because of bad internet connectivity.
Therefore, to learn how to restore WhatsApp media on Android, please follow the steps outlined below:
If there is an issue with your phone’s network, then you can fix it by using the Airplane mode. Ideally, the Airplane mode will automatically turn off its network connectivity and you can later disable it to reset the network.
To reset your phone's network using airplane mode, follow these simple steps:
This will automatically disable all the network connections on your device. Wait for a while and turn off the Airplane Mode on your phone to fix the WhatsApp restoring media stuck issue.
If you are not able to restore deleted WhatsApp media on your phone, then there could be an issue with the app. To reinstall WhatsApp, you need to first uninstall the app from your phone.
Once the installation is complete, open the WhatsApp app. During the setup process, WhatsApp will ask if you want to restore your chat history. If you have previously backed up your data, select “Restore” to retrieve your chats, photos, and videos. Depending on your backup size and internet connection, this process may take a few minutes.
Another reason for causing the restore media preparing to be stuck on WhatsApp could be related to the app’s existing data. In Android devices, this problem can easily be fixed by deleting the app and cache data for WhatsApp.
Lastly, if there is not enough space on your Android or iOS device, then WhatsApp can get stuck on the restoring media screen. This is because if there is no available space on your device, then WhatsApp can’t restore its backup.
For instance, you can simply remove some photos, videos, documents, etc. to get enough space for the WhatsApp backup to be restored.
By now, you would be able to fix the WhatsApp stuck on preparing to restore media issue. Though, if you still can’t restore an existing WhatsApp backup to your Android device, then use a data recovery tool instead. I would recommend trying Dr.Fone – Data Recovery (Android) that can restore all kinds of WhatsApp-related content without any issue.
World's 1st Android data recovery software
To learn how to restore WhatsApp media on Android without an existing backup, follow these steps:
This brings us to the end of this troubleshooting post on how to restore WhatsApp media or fix the app being stuck on restoring media while preparing WhatsApp. Though, if you are not able to restore WhatsApp media from an existing backup, then use Dr.Fone – Data Recovery (Android) instead. A 100% secure and reliable application, it can extract and recover all kinds of deleted or inaccessible WhatsApp content on your Android phone easily.
Dealing with a stuck WhatsApp during media restoration can be a frustrating experience. However, with the quick and easy solutions provided in part 1, you can often resolve the issue on your own. If you don't have a backup, part 2 offers a solution to recover WhatsApp media on Android using third-party recovery tools. Remember to always back up your WhatsApp data regularly to avoid any future data loss.
staff Editor