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[13 Fixes] Resolve iPhone Keeps Asking for Outlook Password


Apr 22, 2024 • Filed to: Remove Screen Lock • Proven solutions

Individuals and organizations use a diverse range of mail platforms to exchange information. Gmail, Outlook, or any alternative service is consistently utilized. While email platforms have revolutionized communication, they aren't present without their challenges. Users often encounter issues that range from sync errors to authentication problems.

Among these challenges, iPhone users specifically grapple with a persistent issue. It often appears as “iPhone keeps asking for Outlook password.” This issue disrupts the user experience and raises security concerns. To address this problem, this guide presents a detailed guide featuring effective fixes.

iphone ipad asking outlook password issue

Part 1. Why Does My iPhone Keep Asking for Outlook Password

The iPhone asking for Outlook password arises from a combination of factors. Understanding these reasons is crucial in diagnosing and resolving the problem effectively:

1. Incorrect Password Entry

Users might unknowingly enter the wrong password. They may have changed their Outlook password without updating it on their iPhones. This mismatch can trigger continuous password prompts.

2. Outdated Mail App

An outdated Outlook mail app on your iPhone may struggle to communicate with its latest security protocols. This can lead to performance issues like the iPhone keeps asking for passwords.

3. Network Connectivity Issues

Upholding a stable internet connection is necessary for effortless communication. An unreliable or unstable network can disrupt the synchronization process in Outlook.

4. Corrupted Email Account Profile

A corrupted email account profile on the iPhone can cause disruptions during the authentication process. Resetting the email account on the device might be necessary to resolve the issue.

5. Third-Party App Interference

Other mail applications installed on the iPhone can also cause an issue. They might interfere with the Outlook app's proper functioning. Identifying and temporarily disabling such apps can help diagnose and resolve the issue.

6. Excessive Email Fetching

Configuring the Outlook mail app to fetch emails too frequently causes the issue. It can strain the connection with Outlook servers, leading to authentication challenges. That causes issues like the iPhone asking for a password.

7. iOS Software Glitches

The smooth functioning of the Mail app may be disrupted by problems and malfunctions present in the iOS software. Compatibility issues could emerge if your device is not operating on the latest iOS version.

Part 2. [Fixes] Solve iPhone/iPad Keeps Asking for Outlook Password

Now that we have explored why the iPad keeps asking for an Outlook password, it is time for practical solutions. These 13 fixes discussed below are designed to address the root causes comprehensively:

Fix 1. Add Password Once and Let the Prompt Disappear

If your iPhone continuously prompts you for the Outlook password, a simple solution is to re-enter the password. Follow these steps to potentially resolve the issue once and for all by accessing the respective settings:

  • Step 1. You begin by accessing your iDevice’s “Settings” app and scrolling down to tap the "Mail" option. Next, press "Accounts," and on the following screen, select the Outlook account.
  • head to mail accounts in settings

  • Step 2. Encountering the error message "Account not authenticated" is what you will come across. Now, tap the "Re-enter Password" option to enter your correct Outlook password.
  • reenter outlook password from mail settings

    Fix 2. Change the Password to Your Outlook Mail

    Sometimes, the email service provider may force users to change their passwords for security reasons. There is a chance that it is why your iPhone asks for an Outlook password. To modify your Outlook password from the desktop platform, adhere to the following steps:

  • Step 1. Open your preferred web browser and go to the Outlook login page. Sign in to your Outlook account, locate, and click on your profile picture in the upper-right corner. There, click "My Profile," and on the next screen, tap "Change Password" near the upper right corner.
  • access my profile outlook web

  • Step 2. Upon reaching the verification page, provide your password and tap the "Sign In" button. Afterward, you will be asked for other verification methods. Upon verifying, the "Change your password" window will appear. Here, you will need to enter your "Current password," "New password," and re-enter it to proceed. Then, hit the "Save" button, and your password will be changed.
  • enter outlook password and save it

    Fix 3. Checking the Network Connection

    Network inconsistencies can often disrupt the authentication process. This can be the leading cause behind persistent password prompts. To ensure a stable connection, ensure that you are connected to a reliable and stable Wi-Fi network. You can also try toggling the Wi-Fi and mobile data switches on and off.

    Another way to confirm if network errors are the problem is to try enabling Airplane Mode. After a while, disable the Airplane Mode and check if the issue is resolved.

    check network iphone settings

    Fix 4. Using the Mail Toggle as a Remedy

    A strategic approach to resolving authentication issues involves using the Mail toggle. You can use it to disable and re-enable the email services. This action essentially resets the Outlook app's connection and can be performed as follows:

  • Step 1. Within your iPhone's "Settings" app, scroll down and tap "Mail." On the following screen, press "Accounts" and choose the "Outlook" account.
  • proceed with outlook account

  • Step 2. Here, you will find the toggle switch for "Mail." Now, turn off the email service and wait for a few moments. Toggle the switch back on to re-enable the email service.
  • toggle on off mail switch

    Fix 5. Delete and Re-Insert Outlook Account

    Deleting and re-inserting your Outlook account on your iPhone can provide a fresh start to the email integration. Follow these steps if the persistent iPhone keeps asking for an Outlook password:

  • Step 1. Navigate to the "Mail" tab within the "Settings" app on your iPhone, and choose "Accounts" to observe the roster of email accounts. Here, tap on your Outlook account, and the following screen, press "Delete Account."
  • delete outlook account from mail

  • Step 2. Once you have deleted the account, return to the "Accounts" tab. Select "Outlook.com" after tapping on "Add Account." Now, follow the on-screen instructions to re-enter your account details.
  • add outlook account

    Fix 6. Re-Check Sync Settings

    Ensuring that your sync settings align with Outlook's recommended configurations is crucial. Follow these steps to re-check and adjust your sync settings on your iPhone:

  • Step 1. After accessing the "Mail" tab within the Settings app, tap "Accounts." Here, find and choose the "Fetch New Data" option, followed by selecting the "Outlook" account.
  • manage outlook fetch data

  • Step 2. Confirm that the "Push" or "Fetch" settings are configured to your preference. "Push" enables real-time updates, while "Fetch" allows you to set specific intervals for email updates.
  • select required schedule for outlook

    Fix 7. Uninstall and Re-Install Outlook App

    Is the Outlook app generally showing a lot of glitches on your iPhone? If yes, uninstalling and then re-installing it can address potential iPhone/iPad keeps asking for Outlook password” issues:

    Instructions: On your iPhone's home screen, navigate to the Outlook mail app. Long-press the Outlook app icon and choose "Remove App" from the pop-up menu. Then, tap "Delete App" and follow it by pressing "Delete" to uninstall the app. Afterward, access the App Store and download the Microsoft Outlook app again.

    remove outlook app from device

    Fix 8. Update iOS From Settings

    Outdated iOS versions can contribute to compatibility issues and glitches. This can affect the proper functioning of the Mail app and its integration with Outlook. Follow these steps to ensure your iOS is up to date:

    Instructions. Access your device's "General" settings from the Settings app. Tap "Software Update" on the next screen and check if an update is available. Tap "Install Now" to kick-start the iOS updating process if an update is available. Make sure your device is adequately charged and maintains a stable internet connection.

    update ios software for resolving error

    Fix 9. Try Other Alternatives to Outlook

    Exploring alternative mail applications may offer a viable workaround. This is especially true if the iPhone asking for the Outlook password proves resistant to previous solutions. Consider using other email platforms such as Apple Mail, Gmail, and Yahoo Mail. This solution might not directly resolve the issue with Outlook. Yet, an alternative can provide a temporary workaround until a solution is found.


    alternatives of outlook to consider

    Fix 10. Try Disabling Privacy Protection

    Certain privacy protection features on your iPhone may interfere with the integration of Outlook. To troubleshoot this, consider temporarily disabling privacy protection settings:

    Instructions. On your iPhone, access "Mail" settings through the Settings application. Now, scroll down to find and tap the "Privacy Protection" option in the "Messages" section. Next, you will come across the "Protect Mail Activity" switch. Here, toggle off the switch to check if it is resolved.

    manage privacy protection

    Fix 11. Reset All Settings of the iPhone

    If the persistent password prompts remain unresolved, resetting all settings on your iPhone can be the solution. It acts as a comprehensive solution to potential configuration issues. This action does not erase your data but resets system settings to default. To reset all settings on your iPhone, you can follow these steps:

  • Step 1. Navigate to the "General" tab in the "Settings" app on your iPhone after you open it. Move down the screen, and at the bottom, choose "Transfer or Reset iPhone."
  • access transfer or reset option

  • Step 2. On the following screen, tap "Reset" and select "Reset All Settings" from the available options. Enter your device passcode if prompted and confirm the action by selecting "Reset All Settings" again.
  • reset all settings on iphone

    Fix 12. Add an Account by Switching to IMAP

    In some cases, switching the account type to IMAP during the setup process can help resolve issues. For many users, it has worked to resolve issues related to Outlook password prompts. Follow these steps to add your Outlook account using the IMAP protocol:

  • Step 1. Begin by accessing the "Settings" app on your iPhone, then scroll down to locate and tap on "Mail." Within this section, choose "Accounts" to display the roster of email accounts, and proceed to tap on "Add Account."
  • head to accounts in mail

  • Step 2. Choose "Other" as the account type and select "Add Mail Account." Enter your Name, full Outlook email address, descriptive description, and unique password, and hit "Next.”
  • add new imap mail account

  • Step 3. Utilize the specified settings for the "Incoming Mail Server" and "Outgoing Mail Server" sections under the “IMAP” tab:
  • Incoming Mail Server

    Hostname: imap-mail.outlook.com

    Username: Your full Outlook email address

    Password: Your Outlook password

    Outgoing Mail Server

    Hostname: smtp-mail.outlook.com

    Username: Your full Outlook email address

    Password: Your Outlook password

    At last, hit the “Next” button at the top-right side of the screen.

    set specified imap settings

    Fix 13. Contact Support of Outlook To Resolve

    If none of the previous fixes resolve the issue, seek help directly from Outlook Support. Outlook's support is capable of addressing a broad spectrum of issues. It is adept at delivering personalized assistance tailored to your circumstances.

    Bonus Part. Can’t Access Outlook Because iPhone Is Locked? A Quick Solution

    The iPhone keeps asking for an Outlook password, which isn't the only password-related problem. Forgetting the screen locks of their iPhones is a common phenomenon. It is especially prevalent among iPhone users. You can no longer access important Outlook emails when your iPhone is locked. That is where Wondershare Dr.Fone emerges as your savior. This powerful tool can bypass all types of iOS screen locks within minutes.

    It can remove lock screens on your iPhone, iPad, and iPod. You can say goodbye to the hassle of dealing with iCloud activation locks. Moreover, it helps remove your Apple ID if you have forgotten your Apple ID password. Dr.Fone allows you to bypass them effortlessly without requiring a password.

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    Steps To Unlock Your iPhone via Wondershare Dr.Fone

    Unlocking your iPhone using Wondershare Dr.Fone is a straightforward process. That is made possible with its intuitive interface and a simple 3-step procedure. You can use the following steps to bypass your iPhone's screen lock within minutes:

  • Step 1: Access Screen Unlock by Launching Dr.Fone
  • Once you've launched Dr.Fone on your computer, go to Toolbox. Here, tap "Screen Unlock" and choose “iOS.” In the opened window, choose the "Unlock iOS Screen" option to unlock your iOS device's screen. On the subsequent screen, click "Start" to commence the iOS device unlocking process.

    select unlock ios screen

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  • Subsequently, you need to place your iPhone into Recovery Mode. Adhere to the on-screen instructions corresponding to the model of your iDevice. Afterward, the tool will automatically detect the "Device Model." If necessary, adjust the model and choose the "System Version." Once these steps are completed, click "Start" to initiate the unlocking process.

    choose device model to start

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    enter code to unlock device


    To summarize, resolving an iPhone asking for an Outlook password requires a systematic approach. From re-entering passwords to adjusting settings, this guide has covered 13 comprehensive fixes. For those facing the challenge of a locked iPhone, Dr.Fone offers a reliable solution. Users can ensure integration between their iPhones and Outlook by addressing these issues. This will enhance their overall email experience.

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    James Davis

    staff Editor

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